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Idiomas disponibles
Operation and Maintenance Documentation of air curtains GUARD PRO v202301
1.
This Guarantee covers material defects of the device which make its functioning impossible. This Warranty does not
extend to the installation and maintenance works.
2.
The Guarantee for the product sold by the Seller covers 24 months. The guarantee period commences upon the delivery
of the device to the Buyer specified in the sales invoice. The warranty covers any parts/components specified in the scope
of the delivery.
3.
Products delivered by third persons are not guaranteed by this supplier.
4.
Devices may be started and serviced only by qualified persons trained in the areas of maintenance and operation of the
device. Any operations related to starting, maintenance, and repairs must be noted that such operations have occurred in
the Guarantee Card.
5.
The precondition for issuing the Guarantee by the manufacturer is the assembly and activation of the device following the
Operation and Maintenance Documentation not later than 6 months after the date of the purchase.
6.
The product is guaranteed for a full period of warranty only if service works implied in the Operation and Maintenance
Documentation for the device specified in the 'Maintenance' section are carried out. All services related to the maintenance
of the device are carried out at the User's cost and expense.
7.
The provision of warranty services does not cease or suspend the duration of the Warranty. The warranty for replaced or
repaired parts/elements shall end with the expiry of the Guarantee for the device.
1.
The Warranty does not extend to the mechanical damages and damages to electrical parts caused by improper use,
transport, abnormal voltage, or other damages arising from a product defect. For the above reasons, the Warranty is
solely limited to the replacement of parts/components having construction defects that shall be delivered without any
additional costs only if the defective part/component has been returned.
2.
The Warranty for devices does not apply when technical mistakes occurred during the procedures concerning installation,
regulation, and control including any of the following:
a)
Defects caused by connecting a device to an inappropriately designed ventilation system that allows additional heat
loads that do not meet any standards and decrease the efficiency of the heat exchanger.
b)
Defects caused by connecting to the components or parts that are part of the heating system but have not been
delivered by the Seller and whose inappropriate functioning harms the device's functioning.
c)
Defects caused by connecting spare parts to components that are not original parts.
d)
Defects incurred by reselling the product by the first buyer/user to another buyer who dismantles/installs the device
that was previously installed and operated in a specific building and its conditions.
e)
Defects caused by improper expertise and insufficient knowledge of the installer and technical staff who, improperly
carry out after-sale service of the device
f)
Defects caused by special conditions of use that differ from typical/standard applications unless the parties (the Seller
and customer's technical staff) have previously agreed otherwise in writing.
g)
Defects incurred by natural disasters such as fire, explosions, and other incidents that may result in damages to
mechanical, electrical, and protection devices
h)
Defects are caused by inappropriate cleaning of the technical facility or place where the device has been installed;
cleaning must take place periodically to suit the specific working conditions and the amount of dust.
i)
Defects arised from the absence or improper cleaning of heat exchangers; cleaning must be done periodically to suit
the specific working conditions and the amount of dust.
j)
Defects incurred by the inappropriate installation - inadequate for the low outside temperature of working conditions.
k)
Defects incurred by the low temperature if no protection device is installed by the installing contractor to avoid:
low temperatures on electrical and mechanical parts such as valves, electric and electronic controlling devices,
water condensation and frost/ice near the device,
thermal shock of the heater and heat exchanger caused by sudden changes of the outside temperature.
1.
Current maintenance works, and inspections follow from Operation and Maintenance Documentation and device
programming.
2.
Defects caused by banking of a device while waiting for the warranty service.
3.
Any defects caused to the company's property.
1.
In the event of a complaint under the Warranty conditions, the user may complain directly to the Distributor.
2.
All repairs covered by the warranty shall be done as part of the activity of an installation company and Factory Service. All
repairs ensuing from the guarantee shall be done in a place where the device is installed.
3.
Any services under the Warranty are to be carried out within 14 days from the date of request. In exceptional cases, the
deadline may be extended, especially if the warranty service requires ordering parts or components from subcontractors.
4.
The user concerning the service activities is obliged to
Allow having full access to the rooms where the devices were installed and provide the necessary facilities allowing
direct access to the device (lift, scaffolding, etc.) to do all the servicing covered by the guarantee.
GUARANTEE TERMS AND CONDITIONS
§1 Guarantee Scope
§2 Warranty Exclusions/Disclaimers
§3 SONNIGER is not liable to:
§4. Complaint Procedure
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