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Troubleshooting
Issue
The robot vacuum does not turn on.
The robot vacuum does not charge.
The robot vacuum cannot return to the
dock to charge.
The robot vacuum does not work as
expected.
The robot vacuum makes a strange noise.
The robot vacuum does not clean as
efficiently as before, or leave dust behind.
Network configuration fails.
The battery level is low. Fully charge the robot vacuum, and then try again.
The ambient temperature is lower than 0°C or higher than 40°C. Make sure to use the robot vacuum between 0°C
and 40°C.
Check whether the power cord is properly plugged into both the charging dock and the power outlet, and make
sure the charging contacts are clean. If not, please wipe the charging contacts on both the dock and the robot
vacuum clean with a dry cloth.
Check whether there are too many obstacles around the charging dock, place the dock in a location without any
obstacles around it. Make sure there are no obstacles within 0.5 meters on both sides, nor within 1.5 meters in front of
the charging dock. Please clean the dock's signaling area.
Turn off the robot vacuum, and turn it on again.
A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the robot vacuum
and remove any debris.
Please check whether the dust compartment is full. If so, empty it. Furthermore, please check the filter and
clean it if necessary, and also check whether there is anything wrapped around any of the brushes.
The Wi-Fi password is incorrect. Make sure the password entered is correct.
Switch to a 2.4 GHz network, as 5 GHz networks and enterprise routers are not supported currently.
Make sure the robot vacuum stays within an area with a good Wi-Fi signal.
The robot vacuum may not be in the awaiting connection state. Exit and reopen the app, and follow the correct
steps to try configuring the network again.
Possible Cause and Solution
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