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How do I make a claim (for Products purchased in New Zealand)?
Step 1: Locate your original proof of purchase (e.g. receipt or tax invoice)
Step 2: Contact Huawei Customer Service
Website | LifeChat | Enquiries: http://consumer.huawei.com/nz/support
Direct Email: mobile.nz@huawei.com
Hotline (from Monday to Sunday 9.00am – 9.00pm NZT): 0800 HUAWEI (482 934)
Step 3: Arrange the return of the Product in accordance to instructions provided by Huawei Customer Services including any
data back-ups if applicable.
Do not deliver your Huawei product without prior confirmation from Huawei Customer Services. If your Product needs to be
delivered to the Huawei Customer Service Centre you may be responsible for arranging and paying for that delivery and will be
liable for the Product whilst it is in transit.
How do I make a claim (for Products purchased in Australia)?
Step 1: Locate your original proof of purchase (e.g. receipt or tax invoice)
Step 2: Contact Huawei Customer Service
Website | LifeChat | Enquiries:
http://consumer.huawei.com/au/support
Direct Email: mobile.au@huawei.com
Hotline (from Monday to Sunday 9.00am – 9.00pm AEST): 1300 HUAWEI (1300 482 934)
Step 3: Arrange the return of the Product in accordance to instructions provided by Huawei Customer Services including any data
back-ups if applicable.
If your Product needs to be delivered to the Huawei Customer Service Centre you may be responsible for arranging and paying for
that delivery and will be liable for the Product whilst it is in transit.
Other conditions:
This Consumer Product Warranty may be updated or amended from time to time.
To view the current version please go to
Australia: http://consumer.huawei.com/au
New Zealand: http://consumer.huawei.com/nz
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