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LIMITED WARRANTY
Coverage
Limited lifetime warranty on the tub shell, frame, and door gasket under normal use and conditions. However, does not apply to finish that is fading
delaminating, or scouring due to excessive cleaning, wear or sun fading.
- All door hardware and locking mechanism: 5 years
- Roman faucet and hand shower: Lifetime limited
- Whirlpool pushbutton control: 5 years
- Motor (s): 2 years
- Drain with overflow: 5 years
- Grab bars: 5 years
If, during this period a covered component fails, we will provide a replacement part to the owner through contacting Lowes. Shipping charges and all
other incidental costs are not included. All warranty claims must be coordinated through lowes.
Limitations
All warranties terminate immediately upon the transfer of home ownership. All warranties assume normal and reasonable use of Lowes Walk-In Tub.
The Limited Warranty does not cover defects, damage or failure caused by the shipment, delivery, installation or user, including but not limited to:
modification of any type for any reason, electrical or water connections not specified by the installation and specifications included with the unit,
improper installation, unreasonable operation, accident, neglect, lack of proper routine maintenance, or acts of God, including, earthquakes, floods,
lightning, etc. Lowes expressly disclaims any liability for any cost of defects or damages with respect to installation by third party contractors. This
warranty is not transferable.
The finish's warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear, sun fading or scouring due to cleaning.
Requested Service
Should the original purchaser/homeowner request service on any aspect or function of the walk-in tub please contact Lowes at 866-389-8827
8 a.m. - 8 p.m., EST, Monday - Sunday. Lowes. will supply parts covered under warranty at no additional charge to customer subject to the
exceptions, limitations, disclaimers, and other terms and conditions contained in this document.
Warranty Service
In order to make a claim under this warranty, the original consumer / purchaser must notify we no later than fifteen (15) days from occurrence and
must be within the expressed warranty period(s). To submit a claim, please provide a signed and dated copy providing proof of purchase of either the
home or remodel job, warranty registration card dated and filled out. Submit to Lowes along with your home address. Warranty service requests can
be call our customer service department at 866-389-8827. You could also contact us at partsplus@lowes.com or visit www.lowespartsplus.com.
Upon receipt of the claim if it is determined that a valid claim exists under one or more of the warranties, the defective product or component will be
shipped to the customer. In the event Lowes must replace a product or component and the original replacement is no longer available, Lowes Inc. or
its designated representative shall have the right to substitute a product or component designated by Lowes Inc. or its designated representative to
be of equal quality. Replacement of product or component does not renew the warranty period. Non-warranty requests for repair or adjustment may
result in additional service charge. This warranty excludes any labor incurred due to insufficient access to components, including but not limited to
electronics, pumps and plumbing.
CAUTION:
Damage due to dry operation of pumps is not covered under warranty.
Accessories not factory installed are not covered under this warranty.
TROUBLESHOOTING
PROBLEM
Jets are not operating properly
Pump will not start
POSSIBLE CAUSE
1. The jets may be blocked or closed.
2. The suction may be blocked or closed.
1. Defective / disconnected power supply wiring.
2. Breaker / GFCI in off position.
3. The clean hose came off.
4. Thermal protection.
CORRECTIVE ACTION
1. Check every jet to ensure that each one is open.
2. Check the suction to remove any debris that may
have collected. Reattach the suction cover before
operating again.
1. Check to ensure that power is flowing to the
electrical outlet.
2. After inserting the plug fully into the outlet, reset
the GFCI.
3. Check to see if the clean hose is connected to
both the pump and the push button located on the
under mount of the bathtub.
4. It is the thermal protection has shut off the motor.
It is programmed to switch off the system and to
wait for at least 30 minutes before using it again.
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