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TROUBLESHOOTING
Troubleshooting
Problem
Burner will not light using igniter
Burner will not light with match
Sudden drop in gas flow or
reduced flame height
Irregular flame pattern flame does
not run the full length of burner
Flame is yellow or orange
Flame goes out
Flashback (fire in venturi/burner tube(s))
Flame seems to lose heat when burning
in cold weather - temperature below 50ºF
If you have any questions or problems, please call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST, Monday - Friday.
Possible Cause
LP gas tank valve is closed
LP gas tank is low or empty
LP gas leak
Battery needs to be changed
Electrode and burners are wet
Electrode cracked or broken - sparks at crack
Wire loose or disconnected
Wire is shorting (sparking) between igniter and electrode
Bad igniter
No gas flow
LP gas tank is low or empty
LP gas leak
Coupling nut and regulator not fully connected
Obstruction of gas flow
Disengagement of burner to valve
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Burner ports clogged or blocked
Out of gas
Overfilling prevention device
may have been activated
Burner ports are clogged or blocked
New burner may have residual manufacturing oils
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Poor alignment of valve to burner/venturi tube
High or gusting winds
Low on LP gas
Excess flow valve tripped
Burner and/or burner/venturi tube is blocked
Ice has built up on the outside of the LP gas
tank because the vaporization process is
too slow.
16
Prevention/Cure
Make sure regulator is securely attached to the LP gas tank per "Installing
LP
Gas Tank," then turn LP gas tank valve to "OPEN"
Exchange, refill or replace LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" section
Replace the "AA" battery (follow assembly step for inserting battery)
Wipe dry with cloth
Replacement part(s) may be needed - contact Customer Care at 1-866-439-9800
Reconnect wire or replacement part(s) may be needed - contact Customer Care
a
t 1-866-439-9800
Replacement part(s) may be needed - contact Customer Care at 1-866-439-9800
Replacement part(s) may be needed - contact Customer Care a
Check if LP gas tank is empty
a. If empty, exchange, refill or replace LP gas tank
b. If LP gas tank is not empty, refer to "Sudden drop in gas flow or
reduced flame height" (see below)
Exchange, refill or replace LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" section
Turn the coupling nut about one-half to three-quarters additional turn until solid
stop. Tighten by hand only - do NOT use tools
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Re-engage burner and valve
Clean burner ports
Exchange, refill or replace LP gas tank
1. Turn control knob to " OFF"
2. Wait 30 seconds and light outdoor fireplace per "Lighting" section
3. If flames are still too low, reset the overfilling prevention device:
a.
Turn control knob(s) " OFF"
b.
Turn LP gas tank valve to "CLOSED"
c.
Disconnect regulator
d.
Turn control knobs to
(ON)
e.
Wait one minute
f.
Turn control knobs to " OFF"
g.
Reconnect regulator and leak check connections, being careful not to
fully open valve
h.
Light outdoor fireplace per "Lighting" section
Clean burner ports
Burn outdoor fireplace for 15 minutes and re-inspect
Ensure burner/venturi tube is properly engaged with valve
Do not use outdoor fireplace in high winds
Exchange, refill or replace LP gas tank
Refer to "Sudden drop in gas flow or reduced flame height"
Clean burner and/or burner/venturi tube
1. Turn off per "Turning Off" section
2. Replace with a spare LP gas tank
3. Reconnect LP gas tank per "Installing LP Gas Tank" section
4. Follow "Checking for Leaks" section
5. Light outdoor fireplace per "Lighting" section
t 1-866-439-9800
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