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WARRANTY/REGISTRATION
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REPLACEMENT FILTER CARTRIDGE WARRANTY
Though replacement filter cartridges do have a 30 day warranty for manufacturing defects,
there is no money back guarantee otherwise. To place a claim for a defective cartridge, you
must first speak to a customer service representative who will help you trouble shoot any
problems. If a problem is found that may be due to a manufacturing defect, they will then
give you instructions on how to send back the cartridges to be tested by our laboratory.
Depending on whether or not the lab determines the cartridges to be defective, they will
either be replaced or returned to you. Please remember that we do not and cannot warrant
the life of the filter cartridges since there are many variables that affect the life of each
cartridge, including weather, your local treatment facility, consumption rate, etc. We can only
provide estimates based on the experiences of other customers. A shortened cartridge life
alone does not necessarily mean that you have a defective cartridge.
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