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Troubleshooting
Before calling for service, check the problem against the list bellows.
Symptom
Water Supply
Failure
Drainage Failure
Spin Failure
Door(Lid) Open
Door(Lid) Close
Foreign objects
Tub Clean Alarm
38
Error Message
• Is the water tap shut off?
• Is the water supply cut off ?
• Is the tap or water supply hose frozen ?
• Is the water pressure low or is the filter of the inlet valve
• Is the Hot hose connected to cold?
• Is the Cold hose connected to hot?
• Is the drain hose positioned correctly?
• Is the drain hose bent or placed too high?
• Is the internal part of the hose or drain pump
• Check if electric power has gone off.
• Is the laundry evenly balanced?
• Is the washing machine placed on a flat surface?
• Is the lid closed?
• Is the lid closed?
• Make sure that the lid is closed properly and press the
• Make sure that nothing is caught under the lid, including shipping
• Are there foreign objects, Such as coins, pins, etc., caughtbetween
• Turn off the washer and then press the Power button.
• Please empty the tub, insert bleach into the detergent dispenser and
• If you want to skip the Tub Clean, press option buttons to select
• Please call your nearest LG Electronics service center for help.
Check up
clogged with impurities?
(only pump model) clogged with impurities?
START/PAUSE button.
The washer will not operate unless the lid is locked.
material or clothing.
the wash plate and the inner basket ?
Press the spin speed button without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the clothes and then find and
remove any objects caught in the wash plate.
select the Tub Clean cycle.
desired cycle. In this case, you would see the message again after
few washing times. Once performed Tub Clean cycle,
disappear until next point of time to clean the tub.
will
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