Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER
Possible Causes
What To Do
Water level seems low
This is normal
_ Water may not cover the top level of the clothes.
This is normal for this high-efficiency washer.
Water fills and drains
Drain stand pipe is too low
. The drain stand pipe must be above 30".
at the same time
Too many suds
Too much detergent
. Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent
• Switch to HE_detergent.
Soft water
. Try less detergent.
Water leaks
Using too much detergent
. Use less detergent. Use less soap if you have soft water,
in washer
a smaller load or a lightly soiled load.
Type of detergent
• Switch to HE_detergent.
Fill hoses or drain hose is
. Hake sure hose connections are tight at faucets and
improperly connected
rubber washers are installed. Hake sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may
. Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose is loose
. Hake sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall
_ Hake sure drain hose does not make contact with the wall.
Hay cause excessivewear on the hose.
Constant water pressure
_ Tighten hoses at the faucets and turn the water off after
to the fill hoses at the
each use.
water source
_ Check condition of the fill hoses;they should be replaced
every 5 years.
Water temperature
Cooler water temperatures
. New laundry detergents have been formulated to work
seems incorrect
provide improved energy
with cooler water temperatures without affecting wash
efficiency
performance.
Water supply is turned off
_ Turn both hot and cold faucets fully on and make sure
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
_ Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Cool/Cold water when
_ This is normal. PerfecTempsenses water temperature and
selecting Hot
optimizes for best results. Coldwater is added periodically
when hot is selected.
House water heater is
_ Hake sure house water heater is delivering water at
not set properly
!20°F-!40°F (48°C-60°C).
Water pumped out before
Lid lifted or cycle was put in
_ Resetcycle.
cycle is complete
pause for over 24 hours
Water won't drain
Drain hose is kinked or
. Straighten drain hose and make sure washer is not sitting on it.
improperly connected
_ Top of drain outlet should be less than 6 ft (1.8m) above floor.
Washer pauses during
The PREWASH Cycle
_ This is normal. The washer alternates between agitate and
wash cycle
was chosen
soak during these cycles to get your clothes cleaner with
less wear.
Washer pauses during
This is normal
. Thewasher may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
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