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FAQ
Why did the camera not detect the smoke alarm
sound when I tested it for compatibility?
The camera is programmed to detect a series of
alarm sounds in case of smoke or fire provided that
the smoke alarm device has beeped or sounded for
at least 5 seconds. When you enable the intelligent
sound detection feature and test the smoke alarm
device, please press-and-hold the Test button on your
smoke alarm device for AT LEAST FIVE SECONDS.
How soon can I get the alert on my app once it's
detected as a smoke alarm at my home/office?
If the camera detected the smoke alarm sound,
our camera will send the notification immediately
to you or an approved person on your account. It
normally takes up to 30 seconds for the email and
push notifications to be sent, but delivery times are
subject to the limitations of your network and Wi-Fi
performance.
How do I get the alert/notification of smoke alarm?
If you have the intelligent sound detection feature
enabled, the camera will send the app notification
as "Smoke alarm detected from CAM at your HOME/
OFFICE" and send a message to the registered email
address once the alarm sound is detected by the
camera.
What is the minimum distance required to detect
the smoke alarm?
The camera is designed to detect anywhere within
49 feet or 15 meters distance from the sound source
even with door open or closed at your home. Once
you have placed the camera in the desired and
permanent location, you should test the intelligent
sound detection feature with your detector to ensure
normal operation and that the alert is being sent to
the app.
What should the audio sensitivity be set at,
especially for successful smoke alarm detection?
If your camera has been installed within a reasonable
distance (approx. 32.8 feet or 10 meters) of the
detector, you can keep it at normal sensitivity level.
After you place the camera in the desired, permanent
location, you should test the intelligent sound
detection feature with your detector to ensure normal
operation and that the alert is being sent to the app.
How do I conduct a test trial of smoke alarm?
To use the intelligent sound detection feature, you
must first test your camera with your detector. To
test the smoke alarm detection functionality, place
the camera in the location where you intend to keep
it and then press Test button on your smoke/ CO
detector and hold for at least 5 seconds or hold until
3 cycles of alarm sounds are heard. Otherwise, the
C1 will not detect the alarm sound. It is especially
important to do this to avoid any false alerts from
other similar sounding devices in your house (like
microwaves, etc.)
Will this camera detect smoke alarm sounds from
devices of all brands? What brands of smoke and
carbon monoxide detectors are recognized by the
Intelligent Sound Detection feature on C1 Wi-Fi
Security Camera?
Camera is compatible with detectors of these
manufacturers: Honeywell, Kidde, Nest, First Alert.
The camera is designed to detect all alarm sounds
which generate alarm sounds for more than 5
seconds. If your detector brand is not that listed
above, you can still test the camera for compatibility
with your detector by following the instructions
above.
Is there a chance to have a high detection rate
if I install this camera facing the smoke alarm
direction?
Our camera microphone is designed to detect the
sound coming from all directions. So, you can place
your camera wherever you want to focus, but follow
the instructions above to ensure compatibility by
testing it the first time you use it.
I see that sometimes the camera sends a false
alarm (prompted by sounds from my microwave) as
"smoke detected", what should I do?
To provide the best experience to the customer, the
camera is programmed to detect any alarm-like
sound. If the false alarm continues try changing
the sensitivity level to "low" in sound configuration
page. In all events, once you change the setting you
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