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T R OU BL ES H OOTIN G ( FAQ )
RESOLUCIÓN DE PROBLEMAS (PREGUNTAS FRECUENTES)
DÉPANNAGE (FAQ)
FEHLERBEHEBUNG (FAQ)
Problem
Power LED is not ON
The power LED light is on but there is
no screen image
Screen image is too light or dark
Screen image bounces or a wave
pattern is present in the image
Screen image has color defects (white
does not look white)
Setting and changing display refresh
rate
Possible Solution
•
Check if the adapter or power cord is correctly and firmly connected or out.
•
If the screen is working without power LED on, check MENU > Other Setting > LED, make sure it is turned
to ON.
•
Check if the operating system had entered sleep or power-save mode. Press the joystick or move the
mouse to wake it up.
•
Check if the signal cable (HDMI/DisplayPort/Type-C) is well connected, and confirm another end of the
output cable has been firmly connected to the computer input port (graphics card). Unplug and plug
2-terminals again to ensure all pins aren't bent.
•
Replace signal cable (HDMI/DisplayPort/Type-C) to take a cross-test
•
Check MENU > Input Source, and switch to the correct source.
•
Connect monitor to the other computers (PC/Notebook) to confirm whether it is normal
•
Reset the monitor, MENU > Other Setting > Reset All.
Check and set MENU > Image > Brightness, the larger value means lighter.
•
Check and set MENU > Image > Sharpness.
•
Check MENU > Image > Response time and switch Normal/Fast/Fastest mode.
•
Check MENU > Image > MPRT and switch OFF/ON.
•
Check MENU > Other Setting > FreeSync Premium and switch OFF/ON and check if the abnormal display
disappeared.
•
Check MENU > Image > Color Temperature and switch Cool/Normal/Warm.
•
Check and set Color Temperature > Customization > R/G/B.
•
If it still does not look "white" enough, reset the monitor, MENU > Other Setting > Reset All, and try the
above actions again.
•
Default display refresh rate setting is 60Hz
•
To change display refresh rate settings:
› Right click on Windows desktop
› Select "Display Settings" from the drop down
› Scroll down and select "Advanced Display Settings"
› Select the display to view or change the settings for it
› Select Refresh Rate setting
•
Note - To use display in portrait mode, follow above steps to change display refresh rate settings prior
to changing display orientation to portrait mode. You will not be able to change the refresh rate settings
while in portrait mode.
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