JMGO N1 Manual De Instrucciones página 10

After-Sales Service Policy
Shenzhen Holatek Co., Ltd. (hereinafter "JMGO") formulates its after-sales
policies in strict accordance with relevant laws and regulations to provide
the "three guarantees" of repair, replacement and return.
Warranty Policy
Service Period: The validity period of "three guarantees" commences from
the date of purchase or the date of receipt of the package. If the product
experiences a performance failure, the package must be returned within
30 days. The projector is guaranteed for 1 year.
Scope of Warranty
Projector
Accessories
*Note: The warranty period shown in the table above is distributor
recommendation only. Specific local laws and regulations shall prevail. If
you encounter any problems or want to know more about the after-sales
information, you can email after-sales@jmgo.com for advice.
Non-Warranty Policy
This product is not covered by warranty in the following circumstances:
The validity period of "three guarantees" has been exceeded;
maintenance, misuse, collision, negligence, abuse, liquid ingress,
accident, alteration, disassembly, or improper use of accessories has
been carried out without authorization from JMGO; quality problems have
occurred due to the installation of unauthorized software; or labels,
device serial numbers, or anti-counterfeiting labels have been destroyed
or altered; the model of the "three guarantees" certificate does not
match or the model of the damaged product, or has otherwise been
altered; damage caused by force majeure; damage caused by use in
environments that do not conform to the specifications of the product
manual; damage caused by use in environments that do not conform to
the specifications of the product manual; failure or damage caused by
computer viruses, hacker intrusion, or other malicious intrusions; damage
caused by the use of software that is not authorized by JMGO.
Three Guarantees Policy
Return or replacement will not be provided in the following circumstanc-
es: Damage caused by human action; missing or damaged packaging;
or missing or damaged internal components. When seek for return or
replacement, please return all provided accessories as well (including
but not limited to product accessories, gifts, warranty cards, manual,
etc.). To ensure a smooth return or replacement process, we recommend
that you keep the outer packaging, accessories, and any free gifts
provided with the products for 30 days from the date of receipt. JMGO
has the right to refuse the return or replacement of products that do not
meet the replacement requirements or exceeded the warranty period.
Back up your personal data and applications before seeking
replacement or repair. The maintenance process may result in the loss of
your personal data and applications. JMGO will protect your personal
privacy but takes no responsibility for any damage or loss of personal
data and applications resulting from the repair or replacement process.
After-Sales Service Channels
If you encounter any problems while using the product, contact us
through one of the following channels:
After-Sales Website: https://smart.jmgo.com/
After-Sales service email: after-sales@jmgo.com
Warranty Content
The projector and its
constituent components
Separately sold accessories
and internal accessories
7
Warranty Period
1 year
1 year