Problem
The refrigerator is not level.
Food packages are blocking the
door open.
The ice bin, crisper cover, pans,
shelves, door bins or baskets are
out of position.
Doors will not
The gaskets are sticking.
close completely.
The refrigerator wobbles or seems unstable. Level the refrigerator. Refer to the Leveling
The doors were removed during product
installation and not properly replaced.
The door is not closing properly.
Frost or ice
crystals on frozen
The door is opened often.
food.
The icemaker was recently installed.
The ice has been stored for too long.
The food has not been wrapped tightly in
either compartment.
Ice has bad taste
or odor.
The water supply contains minerals such as
sulfur.
The interior of the refrigerator needs
cleaning.
The ice storage bin needs cleaning.
The refrigerator is defrosting.
There is water in
the defrost drain
It is more humid than normal.
pan.
TROUBLESHOOTING GUIDE
Possible Causes
26
Solutions
See the Leveling and Door Alignment section.
Rearrange food containers to clear door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Refrigerator
section for more information.
Clean gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
and Door Alignment for more information.
Remove and replace the doors according to
the Removing and Replacing Refrigerator
Handles and Doors section, or call a qualified
technician.
See "Doors will not close completely" in the
Troubleshooting section.
When the door is opened, warm, humid air is
allowed in the freezer, resulting in frost.
Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Throw away old ice and make a new supply.
Rewrap foods since odors may migrate to the
ice if food is not wrapped properly.
A water filter may need to be installed to
eliminate taste and odor problems.
See Care and Cleaning section for more
information.
Empty and wash bin. Discard old cubes.
The water will evaporate. It is normal for
water to drip into the defrost pan.
Expect that the water in the defrost pan will
take longer to evaporate. This is normal when
it is hot or humid.