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Troubleshooting - Wired Installation
Problem
Possible Cause
□
The doorbell
base does not
sound.
□
□
□
The doorbell
base sounds
but does not
play the entire
tune or the
"TUNE" button
does not work.
□
□
The doorbell
is playing
constantly.
□
Solution
□
The trans-
former may
not be working
properly.
□
The push
button may
not be working
properly.
□
The doorbell
base may not
be working
properly.
□
The push button
diode is not in-
stalled correctly
or is not work-
ing properly.
□
The trans-
former may
not be working
properly.
□
A diode may
be installed on
more than one
push button.
□
A video doorbell
is connected
to this doorbell
and is not
functioning
properly.
Test transformer voltage output with a volt meter. Set the volt meter
to read A/C voltage. Voltage should read between 18 - 22 volts A/C
on the low voltage side of the transformer when the doorbell base
is NOT playing. If the volt meter reads below 18 volts, replace the
transformer.
Remove the push button that is not working from the door frame.
Disconnect the wires from the terminals and touch the bare wires
together. If the doorbell base sounds, the push button is defective.
Replace the push button.
Disconnect the wire from the terminal marked "TRANS". While
someone presses the push button at the front door, quickly touch
the "TRANS" wire to the terminal marked "FRONT". You will see a
small spark if the push button, wiring, and transformer are operat-
ing properly. Repeat the steps for the "REAR" terminal and the rear
push button. If the wiring between the transformer and the push
button(s) checks out properly, replace the doorbell base.
Verify the diode is attached securely to the
main push button; see step 5 under Installation
- Wired application. The doorbell base may not
function properly if a diode is installed on more
than one push button. Note: Some push buttons
have a pre-installed diode. An additional diode
should not be installed if the push button has a
pre-installed diode. If the musical tune still does
not sound completely, replace the diode (Type
1N4001-50V-1A, available at a local electrical
component supplier).
If the diode is connected to the "FRONT" door push button and the
doorbell base does play the entire tune, the doorbell base is not
receiving enough power from the transformer. Test the transformer
voltage output with a volt meter. Set volt meter to read A/C voltage.
The voltage should read between 18 - 22 volts A/C on the low voltage
side of the transformer when the doorbell base is NOT playing. If the
volt meter reads below 18 volts, replace the transformer.
Remove each push button and check for a
diode. If a diode is installed on more than one
push button, loosen the screws and remove all
diodes except on the front door push button.
Use the QR code for additional information.
Contact the video doorbell manufacturer for installation instructions
and troubleshooting.
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