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– Up to three waste electrical devices per type of de-
vice, with an edge length of no more than 25 centi-
metres, can be returned free of charge to the man-
ufacturer without prior purchase of a new device
from the manufacturer or taken to another autho-
rised collection point in your vicinity.
– Further supplementary take-back conditions of the
manufacturers and distributors can be obtained
from the respective customer service.
14 Troubleshooting
Fault
The product cannot be started.
15 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
placement with a successor model, if necessary). Re-
placed products or parts shall become our property.
Please note that our products were not designed for
commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
Possible cause
The battery power is too weak.
The battery is not properly inserted.
The direction of rotation switch is in
the centre position.
www.scheppach.com
• If the manufacturer delivers a new electrical appliance
to a private household, the manufacturer can arrange
for the free collection of the old electrical appliance
upon request from the end user. Please contact the
manufacturer's customer service for this.
• These statements only apply to devices installed and
sold in the countries of the European Union and which
are subject to the European Directive 2012/19/EU. In
countries outside the European Union, different regu-
lations may apply to the disposal of waste electrical
and electronic equipment.
Remedy
Charge the battery.
Push the battery into the battery mount. The
battery clicks into place audibly.
Push the direction of rotation switch to the left or
right.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or replace-
ment of the product does not result in an extension of
the warranty period, nor does this service initiate a
new warranty period for the product or for any in-
stalled spare parts. This also applies when using an
on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
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