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Troubleshooting
Check points
If you encounter a problem with your oven, first check the tables starting below and try the
recommendations. If a problem persists, or if an information code keeps appearing on the display,
contact a local Samsung service center.
Problem
General
The buttons cannot be
Foreign matter may be caught
pressed properly.
between the buttons.
For touch models: Moisture is on
the exterior.
The Child Lock is activated.
The time is not displayed.
Power is not supplied.
The Eco (power-saving) function
is set.
The oven does not work.
Power is not supplied.
The door is open.
The door open safety
mechanisms are covered by
foreign matter.
The oven stops while in
The user has opened the door to
operation.
turn food over.
Cause
Action
Remove the foreign matter and
try again.
Wipe the moisture from the
exterior.
Deactivate the Child Lock.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
Turn off the Eco function.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
Close the door and try again.
Remove the foreign matter and
try again.
After turning over the food,
press the Start button again to
start operation.
Problem
The power turns off during
The oven has been cooking for
operation.
an extended period of time.
The cooling fan is not working.
Trying to operate the oven
without food inside.
There is not enough ventilation
space around the oven.
Several appliances or devices
are plugged into the same
outlet.
There is no power to the
Power is not supplied.
oven.
There is a popping sound
Cooking food in a sealed
during operation, and the
container or using a container
oven doesn't work.
with a a tight lid.
Cause
Action
After the oven has cooked for an
extended period of time, let the
oven cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Check the
installation guide and make
sure that the microwave is far
enough away from walls and
cabinets for proper ventilation.
Unplug all other appliances or
devices from the outlet.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
Do not cook food in sealed
containers or in containers with
tight lids. Expanding steam from
the cooking food can cause the
containers to burst or the lids to
pop off.
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