Troubleshooting
Problem
My device is not acquiring
satellite signals
The suction cup will not
stay on my windshield.
The device does not
charge in my vehicle.
My battery does not stay
charged for very long.
My battery gauge does not
seem accurate.
How do I know my device
is in USB mass storage
mode?
24
Solution
• Select Settings > System > GPS Simulator > Off.
• Make sure your device is out of parking garages and away from tall buildings
and trees.
• Remain stationary for several minutes.
• Clean the suction cup and windshield with rubbing alcohol.
• Dry with a clean, dry cloth.
• Mount the suction cup
• Check the fuse in the vehicle power cable
• Verify the vehicle is turned on and is supplying power to the power outlet.
• Your device can only charge between 32° and 113°F (between 0° and 45°C). If
the device is placed in direct sunlight or in a hot environment, it cannot charge.
To maximize the time between charges, turn down the backlight
Allow the unit to fully discharge, and fully charge it (without interrupting the charge
cycle).
When your device is in USB mass storage mode, a picture of a device connected
to a computer is shown on the device screen. Also, you should see one or two new
removable disk drives listed in My Computer.
(page
1).
(page
22).
(page
18).
Appendix