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FAQ
Q1. What should I do if the NVR cannot find the camera?
A1. Try the following solutions:
− The camera needs a period to start. Please wait about 120s after the
camera is connected to the PoE port of the NVR through the Ethernet
able.
− Ensure the camera is connected to the PoE port of the NVR properly.
Navigate to Configuration > Network Configuration > PoE
Configuration to check the port status of the NVR. If the icon of the
port status is gray and the output power is 0.0W, it indicates that the
camera connection is abnormal or no power is supplied to the
camera. Please re-plug or replace the Ethernet cable.
− If the problem persists, please contact Tenda technical support.
Q2. What should I do if the GUI preview is normal, but no recordings
during playback?
A2. Enter the Live View page to view whether a recording icon is
displayed in the upper right corner of the channel.
If no recording icon is displayed in the upper right corner of the
channel, try the following solutions:
− If the HDD is not installed inside the NVR, please install it first.
− Navigate to Configuration > Storage > HDD to check whether the
HDD is normal. If the status of the HDD is abnormal, please shut
down the NVR first, then remove the cover and unplug and re-plug
the HDD. If the problem persists, please format or replace the HDD.
− Navigate to Configuration > Storage > Schedule to check that the
recording function is enabled, and the recording mode and time are
set correctly.
If a recording icon is displayed in the upper right corner of the
channel, please try the following solutions:
− Navigate to Configuration > System > Time to ensure that the
system time of the NVR is accurate.
− Navigate to Configuration > Storage > HDD to check whether the
HDD space is full. By default, the Overwrite function is enabled. If the
HDD space is full, the oldest recording files will be overwritten.
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