TROUBLESHOOTING
SYMPTOM
Pump hard to start
A Power cord not plugged in securely
B Motor switch not on
C Pump temperature below 30°F
D Pump has not been shut down properly
Pump won't pull deep vacuum
A Contaminated oil
B Oil level too low
In order for your pump to pull to a near
C Air leak in system being evacuated
perfect vacuum, oil must be clean and
D Pump inlet fittings missing or not tightened
moisture-free throughout evacuation
E Coupler slipping
F Missing or damaged seals or o-rings
Oil drips from point where
Damaged shaft seal
shaft enters the pump housing
Pump shuts down and will
A Thermal overload may be open
B Low Battery (DV-142-FLEX or
not start
Pump cycles on and off from a
A Oil backed up into cartridge and was being
completely cold start and then
B Pump has not been shutdown properly
runs smoothly
Motor just hums
If pump has been dropped, the armature in
motor may be out of alignment with the motor' s
bell housing
Motor runs, but no suction
A Flexible coupler is either broken or loose Step 1: Set pump on bench with motor standing up
WARRANTY
PLATINUM
PRO pumps are warrantied against defects in materials and workmanship for two
®
years OTC—not changing oil will void warranty
JB products are guaranteed when used in accordance with our guidelines and recommendations
Warranty is limited to the repair, replacement, or credit at invoice price, (our option) of products
which in our opinion are defective due to workmanship and/or materials In no case will we allow
charges for labor, expense or consequential damage Repairs performed on items out of warranty
will be invoiced on a nominal basis; contact wholesaler for details Product Warranty Registration,
Limited Warranty and OTC Warranty are available online at www jbind com
RETURN FOR REPAIR
In the event your pump requires repair, please contact the JB Wholesaler the pump was
purchased from JB Wholesalers contact JB Customer Service Department to obtain a Return
Goods Authorization (RGA) number Ensure that all returned products are packed to avoid any
JB INDUSTRIES • PLATINUM PRO VACUUM PUMP OPERATING MANUAL • 800 323 0811 • SALES@JBIND COM • JBIND COM
4
POSSIBLE CAUSE(S)
A Plug power cord in securely
B Turn motor switch to ON position
C Warm up pump to 30°F and turn motor switch on
D Follow proper start up and shut down procedures
Step 1: Remove 1/4" cap
Step 2: Move blank-off valve to OPEN position
Step 3: Turn pump on
Step 4: Run 2 to 3 seconds and close blank-off valve
PROPER START UP AND SHUT DOWN PROCEDURES:
Step 1: Close blank-off valve
Step 2: Open gas ballast valve
Step 3: Run 2 to 3 seconds
Step 4: Shut pump off
Step 5: Close gas ballast valve
A Change oil
B Add oil
C Locate and repair leak(s)
D Clean or replace o-ring
E Tighten coupler set screws to flats of cartridge and motor
F Replace damaged seals or o-rings
Step 1: With isolation valve closed, start pump Oil level should be to the top of the oil level line embossed on the
Step 2: Flush pump and refill with fresh oil
Step 3: Check all connections to pump and system for damaged or missing o-rings If brass adapters are being used,
Replace shaft seal
A. Step 1: Disconnect pump from system
DV-85-FLEX)
B. Check battery charge; re-charge if necessary
Step 1: Remove 1/4" cap
Step 2: Turn pump on
cleared out
Step 1: Set pump on bench with motor standing up
Step 2: Loosen the four motor bolts
Step 3: Shake motor and re-tighten motor bolts
Step 4: Start pump
If this doesn't work, the pump most likely will need to be sent in for repair
Step 2: Look between motor and pump housing from the bottom to see if the flexible part of the coupler is split or broken
Step 3: Replace cartridge Instructions at www jbind com - Support - User Manuals
CORRECTIVE ACTION
front of the pump's cover Just a teaspoon low can affect the ultimate vacuum
make sure copper gaskets are in place
Step 2: Wait approximately 15 minutes for motor to cool
Step 3: Turn pump on
Step 4: If it cycles off again, return for repair
If the coupler is not broken, the coupler may be spinning on either the shaft to motor or cartridge
damage in shipment Paperwork should be placed in a separate plastic bag and should include
JB's assigned RGA number, a description of the problem and any customer assigned repair or
purchase order number, if applicable
Contact Customer Service for RGA number:
800 323 0811 Toll-free phone, 800 552 5593 Toll-free fax
Customers in Alaska, Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, and
Washington have the option of sending vacuum pump repairs to JB or Merced.
JB Industries
RGA#_________
601 N Farnsworth Ave
Aurora, IL 60505
Merced AC Equipment Service
RGA#_________
805 S Fremont
Alhambra, CA 91803
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JB INDUSTRIES
Part No 10350-308