Troubleshooting
TIMER
Problem
Timer does not water or does not
come on at desired time.
Water won't turn off.
Low water Pressure
SMART PLUG
Problem
What devices can be controlled with
the Smart Plug?
My Hubspace device is not connecting
to Wi-Fi.
My device cannot find any Wi-Fi
networks.
My device is in a location that does not
have Wi-Fi. Can I still use it with the
Hubspace app?
I cannot find the QR code.
The QR code has become damaged.
How do I add the device?
A device is on another account. How
do I transfer it?
My device is offline for long periods
of time.
The device is on and I scanned the QR
code, but the app cannot connect to it.
Can I scan the same QR code to add
multiple products?
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Faucet is on.
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Clock is set to correct time including AM and PM.
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Batteries are low.
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Desired outlet (Left or Right) is programmed.
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Rain delay is on.
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Start time is set to desired time including AM and PM.
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Watering duration is set to desired time.
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The Manual mode is on.
□
Faucet is open completely
□
Use one port at a time
□
You can control any small appliances (less than max load 1800W) in
accordance with the Smart Plug's specifications.
□
Make sure your device is connected to a power source. Your
Internet connection or Wi-Fi network may be down.
□
Make sure you have a 2.4GHz capable Wi-Fi networ1< within range
of the device you are trying to add.
□
Yes. Use the app on a phone with an Internet connection like LTE.
The phone must be within Bluetooth range of your Hubspace device
and have Bluetoolh enabled.
□
It is on the plug housing. A copy of the QR code is also included in
your device's documentation.
□
Under the QR code are numbers. You can enter those in manually
instead of scanning the code.
□
Scan the QR code and It will transfer to your account.
□
Make sure your Wi-Fi signal strength is sufficient. You may need to
move your router, use mesh Wi-Fi, or Wi-Fi extenders .
□
Tum off Bluetooth on your phone and tum n back on. Then, scan the
QA code. If the problem persists, turn your phone off and on, then
try again.
□
No. Each product has a unique QA code.
13
Please contact 1-877-592-5233 for further assistance.
Solution
Solution
HOMEDEPOT.COM/HUBSPACE