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PROBLEM
Frost forms on
the walls of the
freezer.
The water
dispenser is not
functioning.
The auto close
system does not
work with the
freezer door.
Condensation or
water drops forms
on vertical mullion
and surroundings,
etc.
What Do I Need to
Use the E-Smart
and Smart Grid
functions?
Why isn't the
E-Smart function
working normally?
Why isn't the Delay
Defrost Capability
working normally?
DA68-02954A-09.indb 43
SOLUTION
• Is the air vent blocked?
Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
If the freezer drawer is not completely closed or is blocked, humidity from outside
may enter and cause severe frost to form.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
• Is the Child Lock on?
• Check if the filter is properly installed.
If it is not properly installed, the water dispenser may not work.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times.
After you do this, the auto close system usually works properly again.
• Try opening the door smoothly to avoid unbalancing the right and the left part of the
door.
• Condensation or water drops may form if the humidity is too high while the
refrigerator is operating.
• If condensation or water drops appears on vertical mullion and surroundings, etc.,
turn the Energy Saver mode off after removing the condensation.
(See the explanation of the Energy Saver button in "Using the Control Panel" on page
21.)
• To use the Smart Grid (Demand Response) and E-Smart function on your
Refrigerator, you need the following devices and apps:
- Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone
(Recommended: Galaxy S4, Galaxy Note3 or later models and Android OS Jelly Bean
or later version)
- Applications: 1) "Samsung E-Smart App" from the Google Play Store or Samsung Apps.
You also need to:
• Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your home.
• Install and run Samsung E-Smart App on your Smartphone (to use the Samsung
E-Smart function).
• In addition, to use the Smart Grid (Demand Response) function, you must Register for
the service with your electric company.
The company must have an EMS (Energy Management System) that supports SEP
(Smart Energy profile).
• Confirm that the router in your home and the Internet are working properly.
- Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
• Confirm that refrigerator is connected to the AP.
- Check the E-Smart icon on the PANEL of refrigerator.
If the refrigerator is connected, the icon will be on.
• Confirm that the refrigerator and Smart Phone are connected to the same router.
• Confirm that the router in your home and the Internet are working properly.
- Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
• Confirm that the area where you live is properly entered into the Smart phone App.
• Confirm that the Smart Grid function works correctly.
(Check the PANEL. L3 andL4 should not be displayed on the PANEL.)
English - 43
2017. 8. 8.
9:12
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