Q3: What should I do when the camera suddenly fails to
focus or is on the wrong subject?
A3: The focus point of the camera is in the center of the screen.
When it is not in focus, try to move the focus subject
several times. If it is still not in focus, you can unplug and
plug the USB cable, and turn on the camera again.
Q4: What if microphone volume is too low or has no
sound?
A4: If the microphone volume is too low, please adjust the
distance from the microphone. The optimal pickup distance
of microphone is between 1.97~2.62ft.
Q5: What if the image is unclear?
A5: The camera's optimal focusing distance is between
0.49~3.94ft. Please confirm that the shot target is within the
optimal focusing distance.
Please use an alcohol cleaning cloth to clean the camera
lens and gently wipe it to ensure that the lens surface is
free of oil and dust. If the image is still blurred after
cleaning, please contact the official email.
Q6: If there are obvious horizontal ripples on the screen?
A6: Generally, it is caused by the inconsistency between the
frequency of the ambient light and the firmware of the
camera. If you meet this problem, you can change the
shooting environment, and try to use it in an environment
with sufficient natural light.
Q7: The image is mirrored after turning on the camera,
what should I do?
A7: Every application has a "Restore Mirror" function, which
can be modified in the "Settings" of the application.
If the FAQ does not solve your problem, please contact us
through the official email account.
Official email: support@depstech.com
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