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Special service
1) 2 preventive maintenance are required during the rst year, which must be carried out directly at the place where the
equipment was installed; and they must be registered according to the maintenance times established in the FIXER
platform - www. xer.com.co.
2) A review must be carried out 30 days after installation to verify the operation of the product at the installation site, guaran-
teeing the conditions of use.
3) If, during the rst 5 days after purchase, the equipment has malfunctions that are related to factory defects, the product
will be granted a 5D GUARANTEE, which will allow the equipment to be replaced with a new one. In this period of these 5
business days, the customer must send the product to the nearest service center or request the collection through xer.-
com.co.
For more details, see the guarantee policy of the 5D WARRANTY on the page
Special considerations
1) The maintenance or visits o ered by Accessmatic in facilities do not include the travel expenses required to reach the site
where the equipment is operating. Said travel expenses must be borne by the client.
2) Any maintenance must be carried out by H. UJUETA authorized personnel. SAS, for which it is necessary for the customer
to install the product with authorized installers or distributors, otherwise the bene t will not be provided.
3) Accessmatic authorized distributors are empowered to provide maintenance services.
In order to maintain the guarantee, visits must be registered on the platform found at www. xer.com.co.
4) The customer or distributor must register their product through our page www. xer.com.co the guarantee at the time of
installing the product.
Grounds for denial of warranty
1) When there is evidence of damage due to electric shocks or traces of short circuits due to variations in voltage on site,
which directly a ect the control unit or electrical components.
2) The equipment su ers damage due to a bad installation which has a ected mechanical or aesthetic parts of the equip-
ment.
3) It is evident that the product was put to work for which it was not designed, resulting in a partial breakdown in the equip-
ment.
4) Damages caused by accidents or external factors that a ect the normal operation of the equipment.
5) The equipment presents reception problems due to interference caused by antennas or objects that isolate the reception
of the equipment.
6) Evidence of failure due to lack of preventive maintenance is grounds for denial of warranty since the customer must
comply with the maintenance recommendations provided by the authorized installer.
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