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Troubleshooting Tips... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Problem
Oven will not start
Control panel lighted, yet
oven will not start
CONTROL LOCKED appears
on display
OVEN TOO HOT FOR
SENSOR COOKING---USING
ALTERNATE METHOD
appears on display
Floor of the oven is warm
even when the oven has not
been used
You hear an unusual low-tone
beep
Oven emits a smoky odor and
gray smoke after using the
Bake feature
Food browns on top much
faster than on the bottom
Oven temperature fluctuates
during cooking
Vent fan comes on
automatically
SENSOR ERROR appears on
the display
49-7000160 Rev. 3
Possible Cause
A fuse in your home may be blown or
the circuit breaker tripped.
Power surge.
Plug not fully inserted into wall outlet.
Door not securely closed.
Door not securely closed.
Start/Pause button not pressed after
entering cooking selection.
Another selection entered already
in oven and Cancel/Off button not
pressed to cancel it.
Cooking time not entered after pressing
Cook Time.
Cancel/Off was pressedaccidentally.
Food weight not entered after selecting
Auto Defrost or Fast Defrost.
Food type not entered after pressing
Auto Cook.
The control has been locked.
One of the sensor cooking buttons was
pressed when the temperature inside
the oven was greater than 200°F.
The cooktop light is located below the
oven floor. When light is on, the heat it
produces may make the oven floor get
warm.
You have tried to change the power
level when it is not allowed.
Oils on the stainless steel cavity are
burning off after using the Bake feature
the first few times.
Rack has been placed in the "high"
position.
The cooking element cycles on and off
to maintain the oven temperature at the
desired setting.
The vent fan automatically turns on
to protect the microwave if it senses
too much heat rising from the cooktop
below.
During Bake, Roast or Fast Bake
(after preheating), the vent fan will
automatically come on to cool the oven
components.
When using a Sensor feature, the door
was opened before steam could be
detected.
Steam was not detected in a maximum
amount of time.
What To Do
Replace fuse or reset circuit breaker.
Unplug the microwave oven, then plug it back in.
Make sure the 3-prong plug on the oven is fully
inserted into wall outlet.
Open the door and close securely.
Open the door and close securely.
Press Start/Pause.
Press Cancel/Off
Make sure you have entered cooking time after
pressing Cook Time.
Reset cooking program and press Start/Pause.
Make sure you have entered food weight after
selecting Auto Defrost or Fast Defrost.
Make sure you have entered a food type.
Press and hold Mute On/Off for about 3
seconds to unlock the control.
These features will not operate when the oven
is hot. The oven will automatically change to
cook by time (follow the directions in the display)
or once the oven is cool enough, the sensor
features will function normally.
This is normal.
Many of the oven's features are preset and
cannot be changed.
This is normal.
Always use the rack in its "low" position.
This is normal.
This is normal.
This is normal.
Do not open door until steam is sensed and time
is shown counting down on the display.
Use Cook Time to heat for more time.
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