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Frequently Asked Questions
1. Can I share with family and friends?
Yes! Sharing your Smart Treat Dispenser allows others to feed your pet, adjust settings, and
more.
2. Can I group multiple RCA Smart devices together?
Yes! Groups let you control multiple Smart Treat Dispenser at once. You can feed all
your pets at the same time.
3. How Many Devices Can I Control?
As many as you want! The RCA Smart Home app can control an unlimited amount of
devices in an unlimited amount of locations. Please note that your router may have a
limit of how many devices it can be connected to at once.
4. The Smart Treat Dispenser appears offline or unreachable, what should I do?
Check the power supply for the Smart Treat Dispenser is switched on. The Smart Treat
Dispenser requires an "always-on" power supply to operate properly.
Make sure your Wi-Fi router is online and in range and that you have entered your
network password correctly during setup.
5. I can't connect to my Wi-Fi network, what should I do?
Make sure you entered the correct password during Wi-Fi setup. Check whether there
are any internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi
router and try again.
6. How to reset the device and Wi-Fi Network?
Switch the Smart Treat Dispenser's power off and on again to reset the device. Press
and hold the WiFi Reset button on the device for 15 seconds to reset the WiFi network.
The Smart Treat Dispenser will flash blue quickly to be ready for connecting with the
RCA Smart Home app.
7.
The Smart Treat Dispenser still cannot be found after resetting,
Check whether the Smart Treat Dispenser is connected to another device, remove it
from another connected device.
8. How to remove the device?
The Smart Treat Dispenser can only use the App control on one device. If you want to use
the App control on another device, you should remove the device by following these steps:
1. On the Home screen, tap the device you want to remove, and tap
Confirm. 2. Tap Me >
> Clear Cashe.
EN 14
what should I do?
> Remove device>-
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