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Troubleshooting Tips ...
Save time and money! Review the charts on the following pages first and you may not need to call for service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service.
Problem
Surface elements will not
maintain a rolling boil or
cooking is slow
Surface elements do not
work properly
Tiny scratches on metal
marks or abrasions on
radiant cooktop glass
surface
Areas of discoloration
or dark streaks on the
cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Frequent cycling off and
on of surface elements
Control knob will not turn
49-2001051 Rev. 0
Possible Cause
Improper cookware being used.
A fuse in your home may be blown or the
circuit breaker tripped
Cooktop controls improperly set.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Improper cookware being used
Hot surface on a model with a light-colored
cooktop.
Food spillovers not cleaned before next use.
Incorrect cleaning methods
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used
Cooktop controls improperly set.
What To Do
the diameter of the surface unit selected.
Replace the fuse or reset the circuit breaker.
Check to be sure the correct control is set for
the surface element you are using.
the Cleaning the glass cooktop section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Marks from aluminum and copper pans as
well as mineral deposits from water or food
can be removed with the cleaning cream.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Cleaning the glass cooktop section.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Call a qualified technician for replacement.
See Surface elements cycle on and off
section.
When the knob is in the Off position, it must
be pushed in before it can be turned. When
the knob is in any other position, it can be
turned without being pushed in.
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