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After-sales service
When a watch arrives at the Blancpain service centre, it is registered and,
thanks to its serial number, we analyse its history and previous servicing record.
Photographs are taken to serve as a record of the state in which it arrived. The
watch is then entrusted to a watchmaker who carries out a full inspection,
including an evaluation of accuracy and functions. This diagnosis provides a
basis for preparing an estimation of the servicing required. Similarly, the state
of the case, dial, hands and bracelet/strap is assessed. The diagnostic report
includes options for the polishing and the replacement of aesthetic elements.
If the movement has seen improvements thanks to Blancpain's research and
development, the client is offered the opportunity to have the new technologies
integrated into their watch.
On the owner's approval, the watch is completely dismantled and all the
components are placed on specially designed trays for cleaning. Worn or outdated
parts are replaced. The watch is then reassembled and oiled. All its functions are
checked in order to guarantee that they are in perfect running order. The quality
control checks are the nal step in the service. We verify the watch's water
resistance by means of a test under vacuum. For divers' watches, a second water-
resistance test is carried out.
The watch then undergoes a new test of all its functions and its accuracy over a
period lasting up to 12 days, depending on the model's power reserve. Once all
the checks have been passed, the watch is ready to be returned to the boutique or
accredited dealer and restored to its owner.
Consult our website (www.blancpain.com) for a list of our retailers in each country.
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