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Important customer information
The services described in this guide are only for your personal use.
Services are subject to the Customer Agreement which can be found
at vzw.com/csa, your Plan, and the Verizon Privacy Policy. For more
information about our privacy practices visit verizon.com/privacy.
Device recycling program
For information visit verizon.com/support/how-to-recycle-device.
Warranty replacements
If you're having a problem with your wireless device, just contact
Verizon toll-free at 866.406.5154 from another phone.
Using RTT or TTY
Real-time text (RTT) is a feature that can make it easier for customers to
carry on a live conversation through text (or text and simultaneous voice)
during a call, with each text character transmitted immediately as it is
typed. Unlike TTY (Text Telephony), there's no need for a separate device.
The person you are calling must have either RTT or TTY enabled on their
device for the text capability to work.
If your device instead uses TTY and TDD (Telecommunications Device
for the Deaf) technology that allows similar text-based communications
by telephone, you must have a TTY-compatible phone and be in the TTY
mode to place or receive calls.
For additional information, visit the Verizon Accessibility Resource Center
at verizon.com/accessibility.
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