7.2 Guarantee and Preclusion period
The duration of our manufacturers guarantee varies depending on the
product. However, the duration of the Guarantee starts in any case upon
delivery to the customer. The special terms and conditions of the Guarantee
for this particular product are:
Guarantee Duration: 20R20 and 20R25 TLSO Hyperextensions Orthosis
= 6 months
Claims under this Guarantee must be asserted immediately in writing to
Streifeneder ortho.production GmbH, at the latest within one month after
knowledge of the existence of the preconditions for claims under this
Guarantee. Rights to assert guarantee claims are expressly excluded after the
expiry of this time limit.
7.3 Scope of Guarantee and Exclusion
It is guaranteed that the product is free from defective material and / or
workmanship.
The Guarantee does not cover damages resulting from
• faulty installation,
• operating errors,
• inappropriate application
(especially contrary to existing manufacturer specifications / instructions)
• normal wear and tear
• external influences such as force majeure or interventions by third parties.
Likewise not included are merely optical impairments without influence on
the functionality of the relevant product, as well as defects arising from
the installation of damaged components, the application of spare parts not
approved by Streifeneder ortho.production GmbH and / or interventions or
repair works conducted by distributors / specialist companies not authorized
by Streifeneder ortho.production GmbH.
This Guarantee does not create a liability of Streifeneder ortho.production
GmbH with regard to consequential loss or damage of any kind or other
claims for compensation with the exception of mandatory legal provisions
according to which Streifeneder ortho.production GmbH can be held ac-
countable as manufacturer beyond the scope of this voluntary Guarantee.
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