If the exhaust gas temperature is below 40°C 25 minutes after turning on the stove, the stove will not start
working. In this case, make sure the pellet container is filled with pellets and check whether pellets are falling
into the brazier. If this is not the case, try to start the stove once again. After another failure you must contact
your dealer or the authorized service partner.
8.4 Error caused by malfunction of the igniter
Malfunction of the igniter can be noticed if there are no sparks or incandescent pellets when starting the
stove. Sometimes, it is possible to see an incandescent igniter. The sooner you contact your dealer or the
authorized service partner, the better.
8.5 Error caused by empty pellet container
The display will show the messages AL 6 NO PELLET and ACTIVE ALARM alternately.
Cancel the alarm by pressing and holding button 4. Wait until the stove gets cold. Then, proceed according
to the instructions in section 7.6 (initial pellet loading) and turn on the stove.
This alarm can also happen due to jamming of pellets of inadequate
dimensions.
8.6 Error caused by a defective safety thermostat
The display will show the messages AL 7 SAFETY THERMAL
and ACTIVE ALARM alternately.
Unscrew the lid on the safety thermostat (1) and check if the
needle (2) is in or out. If the needle is out, push it in again, close
the lid and turn on the stove again. If the needle is in, or if it
cannot be retracted and the stove still reports the same error,
contact your dealer or the authorized service partner.
8.7 Error caused by malfunctioning safe controls
The display will show the messages AL 8 FAILURE DEPRESS and ACTIVE ALARM alternately.
This error can occur due to:
1. a combustion chamber that is not sealed well enough
2. a blocked flue pipe or chimney
3. a low fan speed
Make sure the door gasket is placed correctly. If the gasket is not the problem, the chimney sweeper should
clean the flue pipe.
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