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Kenmore Connect
TM
(On some models)
Should you experience
any problems with your
refrigerator,
it has the capability
of transmitting
data
via your telephone
to the I<enmore Connect
TM
Team.
This gives you the capability
of speaking directly
to
our trained
specialists. The specialist
records the data
transmitted
from your machine and uses it to analyze the
issue, providing
a fast ective diagnosis.
if you experience
problems with your refrigerator,
in the
U.S.A. call 1-844-553-6667
and in Canada
call 1-800-
469-4663.
Only use the I<enmore Connect
TM
feature
when instructed
to do so by the I<enmore Connect
TM
Team
agent. The transmission
sounds that you will hear are
normal and sound similar to a fax machine.
Kenmore
Connect
TM
cannot be activated
unless your
refrigerator
is connected
to power. If your refrigerator
is unable to turn on, then troubleshooting
must be done
without
using Kenmore Connect
TM.
3. Hold the mouthpiece
of your phone in front of the
speaker that is located on the right hinge of the
refrigerator
door, when instructed to do so by the call
center.
I
4. Press and hold the Freezer Temp button for three
seconds while continuing
to hold your phone to the
speaker.
Using
Kenmore
Connect
TM
First, call 1-844-553-6667
(U.S.A.) or 1-800-469-4663
(Canada).
If the number of the phone you are using is
on file and is associated
with your refrigerator,
you will
be quickly
relayed to a Kenmore Connect
TM
team agent.
Only use the Kenmore Connect
TM
feature when instructed
to do so by the Kenmore Connect
TM
Team agent.
1. Lock the display. To lock the display,
press and hold
the Control Lock button for three seconds. (if the
display has been locked for over five minutes, you must
deactivate
the lock and then reactivate
it.)
2o Open the right refrigerator
door.
5o After you hear three beeps, release the Freezer Temp
button.
o
Keep the phone in place until the tone transmission
has
finished. The display will count down the time. Once
the countdown
is over and the tones have stopped,
resume your conversation
with the specialist, who will
then be able to assist you in using the information
transmitted
for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- if the call center agent is not able to get an accurate
recording
of the data, you may be asked to try again.
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