maintenance, abusive use or use contrary to
the manufacturer's instructions;
- damage caused by a commercial,
Velleman® Service and Quality Warranty
professional or collective use of the article (the
Since its foundation in 1972, Velleman®
warranty validity will be reduced to six (6)
acquired extensive experience in the
months when the article is used
electronics world and currently distributes its
professionally);
products in over 85 countries.
- damage resulting from an inappropriate
All our products fulfil strict quality requirements
packing and shipping of the article;
and legal stipulations in the EU. In order to
- all damage caused by modification, repair or
ensure the quality, our products regularly go
alteration performed by a third party without
through an extra quality check, both by an
written permission by Velleman®.
internal quality department and by specialized
• Articles to be repaired must be delivered to
external organisations. If, all precautionary
your Velleman® dealer, solidly packed
measures notwithstanding, problems should
(preferably in the original packaging), and be
occur, please make appeal to our warranty
completed with the original receipt of purchase
(see guarantee conditions).
and a clear flaw description.
General Warranty Conditions Concerning
• Hint: In order to save on cost and time,
please reread the manual and check if the flaw
Consumer Products (for EU):
is caused by obvious causes prior to
• All consumer products are subject to a 24-
presenting the article for repair. Note that
month warranty on production flaws and
returning a non-defective article can also
defective material as from the original date of
involve handling costs.
purchase.
• Repairs occurring after warranty expiration
• Velleman® can decide to replace an article
are subject to shipping costs.
with an equivalent article, or to refund the retail
• The above conditions are without prejudice
value totally or partially when the complaint is
to all commercial warranties.
valid and a free repair or replacement of the
article is impossible, or if the expenses are out
The above enumeration is subject to
of proportion.
modification according to the article (see
You will be delivered a replacing article or a
article's manual).
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first year
after the date of purchase and delivery, or a
replacing article at 50% of the purchase price
or a refund at the value of 50% of the retail
Velleman® service- en kwaliteitsgarantie
value in case of a flaw occurred in the second
Velleman® heeft sinds zijn oprichting in 1972
year after the date of purchase and delivery.
een ruime ervaring opgebouwd in de
elektronicawereld en verdeelt op dit moment
• Not covered by warranty:
producten in meer dan 85 landen. Al onze
- all direct or indirect damage caused after
producten beantwoorden aan strikte
delivery to the article (e.g. by oxidation,
kwaliteitseisen en aan de wettelijke bepalingen
shocks, falls, dust, dirt, humidity...), and by the
geldig in de EU. Om de kwaliteit te
article, as well as its contents (e.g. data loss),
waarborgen, ondergaan onze producten op
compensation for loss of profits;
regelmatige tijdstippen een extra
- consumable goods, parts or accessories that
kwaliteitscontrole, zowel door onze eigen
are subject to an aging process during normal
kwaliteitsafdeling als door externe
use, such as batteries (rechargeable, non-
gespecialiseerde organisaties. Mocht er
rechargeable, built-in or replaceable), lamps,
ondanks deze voorzorgen toch een probleem
rubber parts, drive belts... (unlimited list);
optreden, dan kunt u steeds een beroep doen
- flaws resulting from fire, water damage,
op onze waarborg (zie waarborgvoorwaarden).
lightning, accident, natural disaster, etc....;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent