Service and Support
Note: This device has no user-serviceable components. Any unauthorized attempt to service or replace
internal components will void the product warranty.
Please contact your local distributor if you need technical support for your eMag 70 or refer to
Troubleshooting below to try to resolve your problem quickly.
Troubleshooting
Problem
Solution
The screen is blank.
Ensure that the power is on. Verify that the item you want to
magnify is positioned correctly under the camera window.
Reduce the magnifi cation level.
Charge the battery.
The unit does not turn on.
Charge the battery.
The image on the screen is dark
Make sure that eMag 70 is positioned fl at on the page you
or distorted.
want to read.
The battery indicator LED is fl ashing red.
Charge the battery.
The battery icon remains on the LCD
Charge the battery.
screen.
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The battery LED is solid red when the
A battery error has occurred. Unplug the power adapter from the
power adapter is connected to the
eMag 70
hours. If the problem continues, disconnect the power adapter and
eMag 70.
contact your
The battery indicator LED does not fl ash
Ensure that the small end of the power adapter is properly
green, even though the power adapter is
plugged into the unit's power port. Ensure that the outlet has
connected and plugged into a wall socket.
power and is not malfunctioning. If the outlet is connected to a
wall switch, make sure that the switch is on.
The battery is not charging.
Ensure that the small end of the power adapter is properly
plugged into the unit's power port. Ensure that the outlet has
power and is not malfunctioning. If the outlet is connected to a
wall switch, make sure that the switch is on.
There are smudges or blemishes on the
Clean the LCD screen and camera window as described in
screen.
Safety and Maintenance on page 38.
Text is too small to read.
Move the yellow Magnifi cation slider to the right to increase
the magnifi cation level.
Text is too large to read.
Move the yellow Magnifi cation slider to the left to decrease
the magnifi cation level.
eMag 70 is connected to a television,
Ensure that the television is on. Switch to your TV´s appropriate
but no magnifi ed image appears on the
video input channel.
television screen.
Ensure that the video cable is securely connected to the TV
connector on the eMag 70 and plugged into the correct video
input (yellow) on your television.
and plug it in again. Charge the battery for at least 4
eMag 70 distributor.
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