Troubleshooting Problems - HP IBB5220N Guia Del Usuario

Troubleshooting Problems

Problem
The printer outputs a blank
sheet of paper.
The television reports 'No
printer available' when you
initiate a print job.
No images are shown when a
memory card has been
inserted.
Some thumbnail images are
missing when you print an
index page.
Some of the images on the
memory card show up as
'invalid'.
You rotate an image and then
remove the memory card. The
next time the card is inserted,
the rotation information has
been lost.
Possible Cause: There is a mismatch between the paper size selected and the
paper in the printer.
Solution: Restart the print job and specify a paper size that matches the paper
loaded in the printer.
Possible Cause: You have selected a print size larger than the current paper
size.
Solution: Restart the print job and specify a print size that can fit on the paper
loaded in the printer.
Possible Cause: A printer is not connected to the television.
Solution: Connect a printer to the television and try again.
Possible Cause: A printer is connected, but the printer is not powered on.
Solution: Power on the printer and try again.
Possible Cause: There was a communications problem between the television
and the printer.
Solution: Disconnect the printer from the television and wait 15 seconds. Then
reconnect the printer to the television. Try printing again.
Possible Cause: The memory card has not been fully inserted into the card
reader slot.
Solution: Verify that the card is completely inserted in the card reader slot. Pull
out the memory card and insert it again.
Possible Cause: You have used an external image manipulation program to
adjust some of the images and the image manipulation tool created a non-
standard embedded thumbnail, which could not be handled by the printer.
Solution: Print an index page using the original, un-altered images.
Possible Cause: The images are not baseline encoded, RGB JPEG images.
Solution: None. The television only supports JPEG images which use the RGB
colorspace and baseline encoding.
Possible Cause: The memory card was write-protected, so the rotation
information could not be saved.
Solution: On the memory card, change the write-protection feature so that you
can write to the memory card and try again.
Possible Cause: The memory card is full, so there is no room to save the rotation
information. (If the memory card is full, a card warning icon appears on the
screen.)
Solution: Using the camera, remove unwanted pictures, freeing up space on the
memory card.
27
Using the Photo Viewer