TrOUBLEShOOTING
SEtUP AND coNFiGUrAtioN ProBLEMS
1. whEN TUrNING ThE COMPUTEr ON, ThE KEyBOArD IS NOT DETECTED, Or A
KEyBOArD / MOUSE ErrOr MESSAGE IS DISPLAyED.
If the computer's BIos does not support usB boot-up, the system may be unable to detect the
mouse and keyboard during startup. please ensure that your pc BIos supports usB boot-up,
and upgrade your pc's firmware if necessary.
2. ThE COMPUTEr'S BIOS IS COrrECTLy CONFIGUrED BUT ThE COMPUTEr IS STILL
UNABLE TO DETECT ThE MOUSE AND KEyBOArD.
Be sure to directly connect the usB kVm switch to usB port on the pc's motherboard rather than
through a port on a pcI card, card Bus, or usB Hub.
3. whEN SwITChING TO PC2, ThE COMPUTEr STILL DISPLAyS PC1.
the kVm switch may not function correctly while a computer is powered off or still booting up.
ensure that the second pc is powered on and use the hot key or remote control button to switch
between computers.
4. PrESSING SCrOLL LOCK TwICE ISN'T ACTIVATING hOTKEy MODE.
You may have your Hotkey mode button reassigned to the caps lock or num lock key. try
pressing these keys twice, then press the scroll lock key to set it as your Hotkey mode button
again.
5. My KEyBOArD DOES NOT hAVE A SCrOLL LOCK KEy.
You can change the Hotkey mode button to your caps lock or num lock key. connect a
keyboard with a scroll lock key, press the scroll lock key twice, then press the caps lock or
num lock key to make it the new Hotkey mode button. alternatively, you can use the button on
the kVm switch itself to switch between computers.
DKVM-4U
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