Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty. Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems
requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so
may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of
returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within
7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required
to return the Product to Radio Systems at the consumer's own expense. Radio Systems will test and replace the faulty unit or its components and return to the
consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you
under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or
0800 543 054 (New Zealand).
Terms of Use and Limitation of Liability
1. Terms of Use
Use of this Product is subject to your acceptance without modification of the terms, conditions and notices contained herein. Use of this Product implies
acceptance of all such terms, conditions and notices. If you do not wish to accept these terms, conditions and notices, please return the Product, unused, in
its original packaging and at your own cost and risk to the relevant customer care centre together with proof of purchase for a full refund.
2. Proper Use
This Product is designed as a system for programmable access. The specific temperament or size/weight of your pet may not be suitable for this Product
(please refer to this Installation Guide for details). Radio Systems Corporation recommends that this Product is not used if your pet is aggressive and
accepts no liability for determining suitability in individual cases. If you are unsure whether this Product is appropriate for your pet, please consult
your veterinarian or certified trainer prior to use. Proper use includes, without limitation, reviewing the entire Operating Guide and any specific
Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet device is not intended to harm, injure or provoke. Using this Product in a way that is not intended
could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any indirect, punitive, incidental, special or consequential
damage and/or (ii) any loss or damages whatsoever arising out of or connected with the misuse of this Product. The Purchaser assumes all risks and
liability from the use of this Product to the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this Product from time to time. If such changes have
been notified to you prior to your use of this Product, they shall be binding on you as if incorporated herein.
Replacement flaps available online
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