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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Water and steam spits
•
Unit is boiling.
forcefully from spout
May be normal during initial set-up.
without turning on the
dispenser.
Water is not hot.
•
The unit is unplugged.
•
The electric outlet is inoperative.
•
The power button is not on.
Water is too hot or not
•
Thermostat is not adjusted to
your needs.
hot enough.
Display lights on
•
The unit may not be plugged in.
front of tank do not
•
The electric outlet is inoperative.
illuminate.
Display light on front of
•
If two blinks, the unit was powered on
without water in the tank
tank is blinking.
•
If three or four blinks, unit needs service
Water comes out of the
•
Outlet tube is blocked.
vent instead of spout.
Water is dripping
•
The expansion chamber is not
draining properly due to low water
from the spout/vent
pressure.
intermittently.
•
The spout is blocked.
•
Debris in the water line may be in
Water is dripping
the dispenser valve seat, causing a
from the spout/vent
slow water leak.
constantly.
Divided stream.
•
Debris in the end piece.
Water discoloration/
•
Corrosion of unit.
rusty appearance.
FILTRATION ISSUES
PROBLEM
POSSIBLE CAUSE
Water taste or odor.
•
Filter water flow direction is wrong.
•
Filter needs to be flushed out.
•
Life of filter has expired.
New filter does not fit.
•
Head and bracket not fully rotated.
•
Filter O-ring breach.
The filter leaks.
•
Head and bracket not fully rotated.
•
Filter O-ring breach.
No water flow or low
•
Life of filter has expired.
water flow.
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WHAT TO DO
•
Depress or twist hot water dispenser handle to
release some water from the tank.
•
Adjust water temperature using digital display up/
down arrows on tank front.
•
Remember that at higher altitudes, water boils at
lower temperatures.
•
Make sure the unit is connected to a correctly
earthed electric outlet.
•
Make sure the circuit breaker or fuses are
functioning correctly.
•
Check that the outlet is not switched off.
•
Adjust the thermostat, then depress or twist hot
water dispenser handle for 20 seconds to bring in
fresh water to be heated at the new setting. Allow
5-7 minutes for water to reach new temperature.
•
Make sure that the circuit breaker or fuses are
functioning properly.
•
Check that the outlet is not switched off.
•
Unplug the tank and repeat steps 15-17
•
Contact InSinkErator.
•
Check that outlet tube is not kinked, twisted
or pinched.
•
Unscrew spout end piece and clean out any debris.
•
Unplug the unit. If the dripping does not stop after a
few minutes, check the supply valve to ensure that it
is fully open and there are no obstructions in the
water line reducing the pressure below 15 psi (103 kPa)
(ie, a poorly mounted saddle valve, a clogged water
filter or a partially opened shut-off valve).
•
Unscrew spout end piece and clean out any debris.
•
Unscrew spout end piece and clean out any debris.
•
Depress or twist hot water dispenser handle 7-10
times to flush dispenser and lines.
•
Unscrew spout end piece and clean out any debris.
•
Unplug and drain unit as described in the Care
and Use section of this manual. If the water
discoloration remains after draining and refilling the
unit, discontinue use and contact InSinkErator.
WHAT TO DO
•
Review filter tube connection instructions.
•
Depress or twist the dispenser and run until the water is cold.
•
If there is no change, replace filter cartridge.
•
Take out the new filter, put in old filter.
•
Remove, inspect, reinstall filter cartridge.
•
Test unit by reinstalling old filter and rotating to
full stop. Check for leaks.
•
Replace filter cartridge. See Care and Use section
of this manual.
HWT300-F2000S:
HWT300 (tank used without filter):
Filtration System (excluding replaceable filtration cartridge):
Dispenser
This limited warranty is provided by InSinkErator, a business unit of Emerson Electric Co., ("InSinkErator" or "Manufacturer" or
"we" or "our" or "us") to the original consumer owner of the InSinkErator product with which this limited warranty is provided
(the "InSinkErator Product"), and any subsequent owner of the residence in which the InSinkErator Product was originally
installed ("Customer" or "you" or "your").
InSinkErator warrants to Customer that your InSinkErator Product will be free from defects in materials and workmanship, subject
to the exclusions described below, for the "Warranty Period", commencing on the later of: (a) the date your InSinkErator Product
is originally installed, (b) the date of purchase, or (c) the date of manufacture as identified by your InSinkErator Product serial
number. You will be required to show written documentation supporting (a) or (b). If you are unable to provide documentation
supporting either (a) or (b), the Warranty Period commencement date will be determined by Manufacturer, in its sole and absolute
discretion, based upon your InSinkErator Product serial number.
Permitted Uses
You may use your InSinkErator Product hot/cold water tank and filter system in combination with any genuine InSinkErator
Product instant hot water dispensers and component parts and/or Authorized OEM Products. "Authorized OEM Products"
mean those hot or hot/cold water dispensers and component parts that have been manufactured by an Authorized InSinkErator
original equipment manufacturer ("Authorized OEM") and which have documentation expressly stating that such Authorized OEM
Products are compatible with the InSinkErator Product(s). Authorized OEMs may change from time to time. A list of Authorized
OEMs is available to you upon request or at: www.insinkerator.com/oem. Use of your InSinkErator Product in combination with any
products other than Authorized OEM Products will void this warranty.
What is Covered
This limited warranty covers defects in materials or workmanship, subject to the exclusions below, in InSinkErator Products
used by a consumer Customer for residential use only, and includes all replacement parts and labor costs. YOUR SOLE AND
EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE
INSINKERATOR PRODUCT, PROVIDED THAT IF WE DETERMINE IN OUR SOLE DISCRETION THAT NEITHER REMEDY
IS PRACTICABLE, WE MAY PROVIDE YOU A REFUND OF YOUR PURCHASE PRICE OR A CREDIT TOWARDS ANOTHER
INSINKERATOR PRODUCT.
What is not Covered
This limited warranty does not extend to and expressly excludes:
•
Losses or damages or the inability to operate your InSinkErator Product resulting from conditions beyond the Manufacturer's
control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence (other than Manufacturer's),
failure to install, maintain, assemble, or mount the InSinkErator Product in accordance with Manufacturer's instructions or
local electrical and plumbing codes.
•
Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust, scratches, dents
or comparable and reasonably expected losses or damages.
•
Losses or damages caused by any product or component part used with the InSinkErator Products, including both Authorized
OEM Products and other products and components.
In addition to the above exclusions, this warranty does not apply to InSinkErator Products installed in a commercial or
industrial application.
No Other Express Warranty Applies
This limited warranty is the sole and exclusive warranty provided to the Customer identified above. No other express warranty,
written or verbal, applies. No employee, agent, dealer, or other person is Authorized to alter this limited warranty or make any
other warranty on behalf of Manufacturer. The terms of this limited warranty shall not be modified by the Manufacturer, the
original owner, or their respective successors or assigns.
What we will do to Correct Problems
If your InSinkErator Product does not operate in accordance with the documentation provided to you, or you have questions concerning your
InSinkErator Product or how to determine when service is needed, please contact the Authorized InSinkErator Service Center for your area
as identified on back cover of this manual, or visit our website at www.insinkerator.com. You may also notify us at: InSinkErator Service
Center, 1250 International Drive, Mount Pleasant, WI 53177 USA or InSinkErator Canada, 66 Leek Crescent, Richmond Hill, ON L4B 1H1.
The following information must be provided as part of your warranty claim: your name, address, phone number, your InSinkErator
Product model and serial number, and if necessary, upon request, written confirmation of either: (a) the date shown on your
installation receipt, or (b) the date shown on your purchase receipt.
Manufacturer or its Authorized service representative will determine, in its sole and absolute discretion, if your InSinkErator
Product is covered under this warranty. You will be given the contact information for your closest Authorized InSinkErator Service
Center. Please contact your InSinkErator Service Center directly to receive in home warranty repair or replacement service. Only
an Authorized InSinkErator service representative may provide warranty service. InSinkErator is not responsible for warranty
claims arising from work performed on your InSinkErator Product by anyone other than an Authorized InSinkErator
service representative.
If a covered claim is made during the Warranty Period, Manufacturer will, through its Authorized service representative, either
repair or replace your InSinkErator Product. Cost of replacement parts or a new InSinkErator Product, and cost of labor for repair
or installation of the replacement InSinkErator Product are provided at no cost to you. Repair or replacement shall be determined
by Manufacturer or its Authorized service representative in their sole discretion. All repair and replacement services will be
provided to you at your home. If Manufacturer determines that your InSinkErator Product must be replaced rather than repaired,
the warranty on the replacement InSinkErator Product will be limited to the unexpired term remaining in the original
Warranty Period.
This instant hot water dispenser is covered by Manufacturer's limited warranty. This limited warranty is void if you attempt to
repair the InSinkErator Product. For service information, please visit www.insinkerator.com or contact the Authorized InSinkErator
Service Center for your area as identified on back cover of this manual.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE REPRESENTATIVES
BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC LOSS,
WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE INSINKERATOR PRODUCT OR THE
MANUFACTURER'S OR ITS AUTHORIZED SERVICE REPRESENTATIVE'S NEGLIGENCE. MANUFACTURER SHALL NOT BE LIABLE FOR
DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF
ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL
MANUFACTURER'S LIABILITY TO YOU EXCEED THE PRICE PAID BY THE ORIGINAL OWNER FOR THE INSINKERATOR PRODUCT.
The term "consequential damages" shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use
or revenue, cost of capital or loss or damage to property or equipment.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply
to you. This limited warranty gives you specific legal rights and you may also have other rights which vary from area to area.
4-year warranty
4-year warranty
1-year warranty
(See dispenser ICU for warranty period)
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