APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately possible
problems
Situation
No LED display on the
front panel.
Alarm
continuously
sounds
(every
seconds) when the mains
is normal.
Alarm
continuously when the
mains is normal.
When power fails, back-
up time is shorten.
Check Items
1. Low battery.
2. Battery fault.
3. The UPS is not turned
on.
1. The UPS is overload.
1/2
2. UPS is fault
sounds
1. Battery defect.
2. Charging
damaged
1. The UPS is close to
overload.
2. Battery voltage is too
low.
3. Battery defect. It might
be due to high
temperature operation
1. Charge the UPS at least
2. Replace
3. Press the power switch
1. Remove some uncritical
2. Remove some uncritical
3. Contact Atlantis.
1. Replace
board
is
2. Contact Atlantis.
1. Remove some critical
2. Charge the UPS at least
3. Replace
28
ENG
Solution
8 hours.
the
battery
with the same type of
battery.
again to turn on the
UPS.
load.
load and re-switch on
the UPS.
the
battery
with the same type of
battery.
load.
8 hours.
the
battery
with the same type of
battery.