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ROUBLESHOOTING
You may save time and money by solving common monitor problems using the following simple, easy-
to-apply solutions. If you are unable to solve the problem using these troubleshooting solutions, visit
the Compaq website at www.compaq.com/athome
or service provider.
Problem
Screen is blank
Image appears blurred,
indistinct, or too dark
Color is abnormal
Image is too large or too small
Image is not centered
"No Signal" is displayed
on screen
"Out of Range" is displayed
on screen
*Refer to the "Using Your On-Screen Display" section for detailed instructions.
12
www.compaq.com/athome or contact your Compaq authorized dealer, reseller,
www.compaq.com/athome
www.compaq.com/athome
Possible Cause
Power cord disconnected
Power switch off
Signal cable improperly
connected
Screen blanking utility is
active
Brightness and contrast are
too low
A magnetic object may be
nearby
Monitor has been moved or
inadvertently bumped
Horizontal width may need
adjustment
Vertical height may need
adjustment
Horizontal position needs
adjustment
Vertical position needs
adjustment
Monitor signal cable is not
connected to the computer
Video resolution and/or
refresh rate are set higher
than what your monitor
supports
Solution
Connect the power cord
Turn on power
Connect signal cable properly
Depress any key on the keyboard or move the mouse
Press
to access the On-Screen Display (OSD),
then select the brightness
icon to adjust to desired levels*
Move the object farther away
Press
to access the OSD, then select
Degauss
to activate*
Press
to access the OSD, then select H. Size
to adjust*
Press
to access the OSD, then select V. Size
to adjust*
Press
to access the OSD, then select H. Position
to adjust*
Press
to access the OSD, then select V. Position
to adjust*
Connect the 15-pin monitor signal cable to the
computer. Be sure that the computer power is on.
Restart your computer, press F6 before Microsoft
Windows begins to load so that you enter Safe Mode.
Change your settings to a supported setting (see
"Specifications"). Restart your computer so that the
new settings take effect.
and/or contrast
( continued )
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