PROBLEM
Dust escapes the
• Dust tank improperly installed.
dust tank
• The dust tank lid not closed.
• The bottom plate is not latched.
Cleaner picks up
• Wrong pile height setting.
moveable rugs or
is hard to push
Agitator on Pet
• Dirty agitator or agitator supports.
hair turbine tool
will not run when
• Obstruction in turbine air path.
attached
• Low suction from vacuum cleaner.
Accessory has
• Cleaner is not in upright position.
no suction when
using with the
handle
Plug cord will not
• The plug cord is tangled.
rewind or pull to
desired cord length.
POSSIBLE CAUSE
TROUBLESHOOTING
POSSIBLE SOLUTION
• Make sure all dust tank components and
filters are installed correctly.
• Check the dust tank lid.
• Make sure the bottom plate is closed and
latched.
• Adjust pile height. [See page 11]
• Clean the inside of the pet hair turbine tool.
[See page 18]
• Clean the inside of the pet hair turbine tool.
[See page 18]
• Check for clogs. [See page 20]
• Keep the cleaner in upright position.
• Try to rewind the plug cord again after
pulling it all the way out.
• Firmly pull plug cord to release it from cord
reel.
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