T T T T T Roubleshooting Roubleshooting Roubleshooting; Troubleshooting Checklist - U.S.Robotics SureConnect 9000 Guía De Instalación Rápida

T T T T T roubleshooting roubleshooting roubleshooting roubleshooting
roubleshooting

Troubleshooting Checklist

To help diagnose the problem, use the checklist below to help trouble-
shoot.
Confirm that you have secured the telephone cable to the
telephone wall jack and to the modem.
Confirm that you have secured the USB cable to the USB port
on the computer and to the modem.
Have you contacted your Internet Service Provider to order
ADSL service to your home? If you have yet to contact your
ISP, you must do so as the modem will be inoperable without
acquiring proper service from an ISP.
Verify that you are installing your ADSL equipment AFTER the
"Service Completion Date" given to you when you ordered
your ADSL Internet Service. If you have yet to contact your ISP,
you must do so as the modem will be inoperable without
acquiring proper service from an ISP.
Confirm you do not have a microfilter connected to the same
telephone cable that your ADSL modem is connected to. If you
do, remove it.
Are your VPI/VCI, Encapsulation Mode, and Modulation correct
for your ISP? If your ISP was not listed in the choices during
the installation or if you selected the wrong ISP, you may need
to manually configure your modem. Go to the instructions
located in the Manual Configuration section of this Quick
Installation Guide.
If you were given software by your ISP to install, you need to
install it.
If your ISP did not give you any software, you will need to
connect using the dial-up connection on the desktop.
Run a test using the U.S. Robotics SureConnect ADSL utility to
identify any possible problems. For more information about
how to run a test refer to the U.S. Robotics SureConnect
section of this Quick Installation Guide.
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