10. Troubleshooting
Problem
The machine will not
heat up.
The machine will not
pour coffee.
The coffee is cold.
Cause
The machine is not
connected to the mains
power.
The machine is not
switched on.
The capsule is stuck or
badly positioned.
A capsule may have
fallen into the machine.
Empty tank.
The pipes are clogged
with scale.
The machine has not
completely heated the
water before pouring the
coffee.
The cup is cold.
The machine is partly
clogged by scale.
Solution
Connect the machine to
the mains power.
Switch on the machine
using the on/off button.
Unplug the machine
from the power mains
and wait for it to cool
down; lift the lever and
remove the capsule
manually.
Use a tool, never use
fingers.
Take out the capsule
compartment and check.
Fill the tank with water.
Carry out a scale removal
cycle.
Before dispensing coffee,
always await the green
lights of the dispensing
buttons are on.
Preheat the cup with
a little boiling water,
poured by pressing
one of the dispensing
buttons.
Carry out a scale removal
cycle.
EN
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