Pin Code Lost; Incorrect Readings; Charge And Discharge Current Are Inverted; Incomplete Current Reading - Victron energy SmartShunt 500 A Manual

Is another phone or tablet already connected to the SmartShunt? This is indicated by a blue light that stays
•
on. Only one phone or tablet can be connected to a SmartShunt at any given time. Make sure no other
devices are connected and try again.
Is the VictronConnect App up to date?
•
Are you close enough to the SmartShunt? In open space the maximum distance is about 20 meters.
•
• Are you using the Windows version of the VictronConnect App? This version cannot do Bluetooth. Use
Android, iOS or MacOS instead (or use the USB - VE.Direct interface).
Has Bluetooth been turned off in the settings? See paragraph 7.5.5: "Disabling and re-enabling Bluetooth".
•
For connection issues, see the troubleshooting section of the VictronConnect manual:
https://www.victronenergy.com/live/victronconnect:start

10.2.2 PIN code lost

If you have lost the PIN code you will need to reset the PIN code to its default PIN code, see paragraph 7.5.4:
"Changing PIN code".
More information and specific instructions can be found in the VictronConnect manual:
https://www.victronenergy.com/live/victronconnect:start

10.3 Incorrect readings

10.3.1 Charge and discharge current are inverted

The charge current should be shown as a positive value. For example: 1.45A.
The discharge current should be shown as a negative value. For example: -1.45A.
If the charge and discharge currents are reversed, the negative power cables on the SmartShunt must be
swapped. See paragraph 3.3: "Basic electrical connections".
Loads
&
chargers
WRONG

10.3.2 Incomplete current reading

The negatives of all the loads and the charge sources in the system must be connected to the system minus side
of the SmartShunt. If the negative of a load or a charge source is connected directly to the negative battery
terminal or the "battery minus" side on the SmartShunt, their current will not flow through the SmartShunt it will be
excluded from the overall current reading and therefore also from the state of charge reading. The SmartShunt
will display a higher state of charge than the actual state of charge of the battery.
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Loads
&
chargers
RIGHT