THOMSON LENS 200 Manual Del Usuario página 48

MOTORISED 1080P INDOOR SECURITY CAMERA PACK
L - FAQ
Symptoms
Unable to install the Link-Home
app
on my Android device
Unable to install the Link-Home
app
on my iPhone
The camera is not detected as
being online when wanting to
connect it to a smartphone
The camera is indicated as being
associated with another account
during start-up.
Cannot connect to camera over
local network
The camera image feed
cannot be accessed over the
internet
Poor quality or shaky image
Movement detection is triggered
unnecessarily
22
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Possible causes
You have an out
date or incompatible
version of Android on your de-
vice.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installa-
tion will not completed.
The version of iOS on your de-
vice is out of date.
Camera connection too slow.
Time exceeded after switching
on.
You need to have access to the
camera owner account in order
to associate it with another ac-
count.
Network/power supply issue.
Network configuration problem. Check your camera' s network con-
Network configuration problem. Check your device settings (box,
Incorrect video settings.
Incorrect video settings
Unsuitable movement detection
settings
Solutions
of Please contact the technical sup-
port of your device's manufacturer
in order to obtain a recent An-
droid version.
Please get a different Android
device.
Update the operating system on
your device.
Temporarily connect your smart-
phone to the same network as the
camera when adding to the app.
Switch off the camera power sup-
ply and then switch it back on.
To associate the camera with an-
other account, use the owner ac-
count that was used for start-up.
If you want to change owner ac-
count, the camera on the old ac-
count needs to be removed be-
fore assigning it to the new one.
Check your network and electrical
connections.
nection settings.
router)
Check the video settings and re-
duce the quality if necessary.
Check the video settings and re-
duce the quality if necessary
Reduce the sensitivity of detection.
Position the camera.