Troubleshooting - Hoover Quest 1000 BH71000 Serie Manual De Instrucciones

Troubleshooting

Issue
E001 : Ground Detection Failure
E002 : Brush Roll Error
E003 : Battery Low Error
E004 : Right Wheel Error
E005 : Dirt Cup Install Error
E006 : Off the Ground
E007 : Side Brush Error
Quest1000 keeps returning to its base
station during cleaning cycles
Quest1000 doesn't turn ON
Quest1000 doesn't return to
charging base
Quest1000 halts after a shot period
Contact Us: (888) 679-2121 For a Complete Troubleshooting Guide, see: Hooverhelp.com/Quest™ Twitter: @HooverUSA Facebook: facebook.com/hoover
Any other servicing should be done by an authorized service representative. If appliance is not working as it should, has been dropped into water, take it to a service center prior to continuing use.
Cause
Ground sensor is covered with dirt.
Quest is stuck at a stairway.
Brush roll is stuck or not spinning properly.
Battery is too low and unable to return to docking station for
auto recharge.
Right wheel is stuck or not spinning properly.
Dirt cup is not installed or installed incorrectly.
Quest is lifted off the ground or front wheel is elevated
excessively.
Side brush is stuck or not spinning properly.
May indicate Quest is working in a high glare environment or
dark floors or ground detection sensor is covered with dirt
Power Button on the side of the robot is OFF.
Battery is completely drained.
Docking station is not plugged in.
Quest is unable to detect its docking station due to unclear path.
Battery is too low and unable to return to docking station for
auto recharge.
QUESTIONS OR CONCERNS?
Do not return to store. See back of product for model number.
!
To reduce the risk of personal injury-Turn power switch OFF before cleaning or servicing.
Wipe the Ground dection sensor clean with a dry microfiber cloth. See page 7 to locate ground
detection sensor.
Move Quest to a different location.
Clean the brush roll off of any dirt, lint or hair. See page 15 for instructions.
Manually place Quest on docking station and charge. See page 9 for instructions.
Turn OFF Quest before cleaning the right wheel off of any dirt, lint or hair. See page 17 for instructions.
Turn OFF Quest and install Dirt cup. Follow instructions on page 13 for correct installation steps.
Place unit back on the ground properly.
Clean the side brush off of any dirt, lint or hair. See page 16 for instructions.
Move Quest to a different location and wipe Ground detection sensor with a clean dry microfibre cloth.
See page 7 to locate Ground Detection Sensor.
Turn the Power Button ON.
Charge Quest. See page 9 for instructions.
Plug docking station. See page 8 for instructions.
Remove any obstacles in its path or manually dock Quest. See page 8 for proper installation of
docking station.
Manually place Quest on docking station and charge. See page 8 for instructions.
WARNING
!
Action
14