Troubleshooting - Samsung SS6AK6050KW Serie Manual De Usuario

Troubleshooting

If the requested service is proved as not product malfunction, the service fee will be
charged. Therefore, please read the user manual carefully.
Problem
The stick vacuum
cleaner does not work.
The stick vacuum
cleaner does not stop
even though I pressed
the power button.
Suction force decreases
suddenly and vibrating
sound is generated
from the stick vacuum
cleaner.
The vacuum cleaner
cannot be charged.
The brush inside the air
intake does not rotate.
Odor is generated from
the air outlet of the stick
vacuum cleaner.
• Check the battery level and charge the battery.
• Check that the product is turned off and press the power
button to turn on.
• If the product has not been used for a long time, charge
the product.
• Check whether the handy vacuum cleaner is turned on. If
so, press the power button of the handy vacuum cleaner
first and then press the power button of the stick vacuum
cleaner.
• Check whether the air intake is clogged with foreign
matters or dust bin is fully filled. If so, remove them.
• Check whether the filter is dirty and clean the filter by
referring to the 'Maintaining the stick vacuum cleaner'
section of this manual.
• Check the battery level and charge the battery.
• Check current power voltage of the stick vacuum cleaner.
It should be national rated voltage.
• Check that the stick vacuum cleaner is turned on and then
check the LED of the battery level indicator is turned on.
• Check the status of charger terminal and remove the
foreign matters (dust) on the charger terminal with a
cotton swab or soft cloth.
• Check whether the air intake is clogged with foreign
matters and remove them.
• Check the stick vacuum cleaner is turned on and then turn
off and turn on the vacuum cleaner again.
• Frequently empty the dust bin and clean the filter.
– As your stick vacuum cleaner is a new product, it
may have slight odor for the first 3 months from the
purchase.
– Accumulated dirt in the dust bin or dust on the filter
may generate an odor.
Solutions
English 19