Idexx Quanti-Tray Sealer PLUS Manual De Usuario página 6

Troubleshooting
IMPORTANT: If any of the following solutions fails to resolve a problem, contact IDEXX Technical Service at +1 800 321 0207.
Symptom
1
Internal Temperature Error
2
Temperature Read Error
3
Access Door Error
4
Voltage Error
5
Roller Temperature Error
6
Temperature Stability Error
7
Temperature Error during Seal
Amber power light does not come on.
Green light takes more than 10 minutes
to illuminate.
Green light goes off during operation.
Sealer is on, but motor does not start
when a Quanti-Tray is inserted.
The motor starts when a Quanti-Tray
is inserted but does not pull the tray
through.
Quanti-Tray and rubber insert are
partially stuck inside the sealer.
4
Cause and/or Recommended Action
The internal temperature of the sealer is over the allowed temperature. The heater turns off
automatically so it can cool to a safe temperature.
Overheating can be caused by periods of extremely heavy use or by using the sealer in a high-
temperature environment. Wait until the green light appears before continuing.
The roller temperature cannot be accurately read. Power the sealer off and then on.
The upper access door was opened while the unit was turned on. If the error appears while the
door is closed, check that the upper access door and the lower access panel are fully seated.
The input voltage to the sealer is fluctuating outside the normal range. The problem could be
caused by faulty input power. Try another power source. If the problem persists, call IDEXX
Technical Service at the number above.
The temperature of the heated roller is out of the optimal sealing range. The problem could
be caused by sealing multiple cold samples one after the other or if the instrument is turned
on before it has reached operating temperature. Wait for the green light to appear before
continuing to run samples.
The heated roller temperature jumped between consecutive reads. Check the roller for debris,
and clean the roller if needed. See "Cleaning and Preventive Maintenance."
The temperature of the heated roller dropped below sealing temperature. After the sealing
process is complete, the error disappears, but the power light remains amber until the unit
heats to the ready state. The problem could be caused by continuous sealing of cold samples.
Wait for the green light to appear before continuing to run samples.
• Make sure the sealer is plugged into a working outlet with the correct voltage.
• Make sure the power switch is on.
• Check fuses and replace if necessary. See "Changing Fuses."
Call IDEXX Technical Service at +1 800 321 0207 or your local distributor.
The temperature of the heated roller is under the optimal sealing range. Wait for the green
light to appear before continuing to run samples.
• Make sure the sealer has reached sealing temperature (green light is on).
• Make sure the Quanti-Tray is face down in the rubber insert, with the white side of the tray
facing up.
• Make sure the rubber insert is pushed firmly into the roller until the motor engages it.
• Make sure the Quanti-Tray is correctly seated in the rubber insert and that the insert is pushed
firmly into the roller until the motor engages it.
• Clean the rubber insert. See the "Cleaning and Preventive Maintenance" section of this manual.
• Make sure the insert is completely dry. Wipe it, if necessary.
Press and hold the Reverse button to reverse the motor until the tray is completely ejected
from the input slot. After the rubber insert is removed, make sure that the insert is dry. Wipe it, if
necessary. Note: If the tray has gone all the way into the sealer, do not use the Reverse button.
Doing so can cause the tray to become lodged inside the sealer. (See the next symptom.)