Moen INS10795- 6 Manual Del Usario

6. Post Installation - Troubleshooting Guide
Problem Possible To Diagnose
Cause
Hot/cold reversed Lines reversed/car- Hot/cold reversed
tridge installed upside
down
No water/low flow One or both supplies No water/low flow
not on to the unit
Leak or drip from Grommets not sealing Leak/drip from spout
spout properly
Only hot/no cold – Balancing spool stuck Only hot/no cold – Only cold/
Only cold/no hot no hot
Stacking (Water Choice of pipe/distance Water comes out of spout
comes out of between valve and and showerhead at the same
the showerhead
showerhead less than time
during tub fill 46"/multiple elbows/
mode)
anything restricting
flow of water exiting
valve
Flow restriction Water comes out of spout
between valve and tub and showerhead at the same
spout time causing restriction
Valve installed upside Remove cartridge and ver-
ify that the outlet hole is in
down
proper location (should be
down). "Up" is on the top of
the valve
Restricted tem- Handle (more common In the off position, able to
in knob models) is turn the handle both clock-
perature range
installed upside down wise and counterclockwise
Temperature limit stop Remove handle and see
out of position Step 5.3
Not able to install Valve installed too far Handle does not install
handle/handle
back from finished wall
rubs up against
escutcheon
Handle is hard to
Cartridge stem is diffi- Difficult movement from
turn cult to rotate handle
INS10795 - 6/18
©2018 Moen Incorporated
Remedy
Rotate cartridge stem 180˚
so that the notch is facing
down towards the drain.
Turn both water supply
valves counterclockwise to
the on position
Replace cartridge
Replace cartridge
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Remove valve and reinstall
in the proper orientation
Remove handle, rotate
180˚, re-install
Position temperature limit
stop to desired tempera-
ture position
Contact Moen for assis-
tance.
Replace cartridge or
lubricate
www.moen.com
For further assistance, contact Moen at:
USA: 1-800-289-6636 or visit www.moen.com
Canada: 1-800-465-6130 or visit www.moen.ca
E12
One Handle Tub/Shower Valve Trim
One Handle Shower Only Valve Trim
Spot Resist™ Stainless and Spot Resist™ Brushed Nickel Finishes:
Moen recommends cleaning the Spot Resist finish with a mild soap, rinsing thoroughly with
warm water and drying with a clean, soft cloth. Never use cleaners containing abrasives (including
abrasive sponges or steel wool), ammonia, bleach or sodium hypochlorite, organic solvents (e.g. alco-
hols) or other harsh chemicals (e.g. lime scale removers) to clean the Spot Resist finish, as they may
damage the finish. Failure to comply with these cleaning instructions may void Moen's warranty.
Installation Instructions
Styles and parts vary by model.
For Warranty Support
Model Number
Installation Date
INS10795- 6/18
E1