Parts & Features
Problem
Doors will not close correctly or
pop open.
Doors are difficult to open.
Refrigerator wobbles or seems
unstable
Lights do not work.
Refrigerator has an unusual odor.
The interior of the refrigerator is
covered with dust or soot.
Touching the Smart InstaView
display causes a malfunction.
The Smart InstaView display
does not light up or operate when
touched.
Possible Cause
Food packages are blocking the
door open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets are
out of position.
The doors were removed during
product installation and not
properly replaced.
Refrigerator is not leveled
properly.
The gaskets are dirty or sticky.
Door was recently closed.
Leveling legs are not adjusted
properly.
Floor is not level.
LED interior lighting failure.
The Air Filter may need to be set
to the MAX setting or replaced.
The refrigerator is located near a
fire source, such as a fireplace,
chimney, or candle.
The appliance was not grounded
during installation.
The software is not working
properly due to an error.
TROUBLESHOOTING
Solutions
• Rearrange food containers to clear
the door and door shelves.
• Push bins all the way in and put
crisper cover, pans, shelves and
baskets into their correct positions.
See the Operation section for more
information.
• Remove and replace the doors
according to the Removing and
Replacing Refrigerator Handles and
Doors section.
• See Door Alignment in the
Refrigeration Installation section to
level refrigerator.
• Clean the gaskets and the surfaces
that they touch. Rub a thin coat of
appliance polish or kitchen wax on
the gaskets after cleaning.
• When you open the door, warmer
air enters the refrigerator. As the
warm air cools, it can create a
vacuum. If the door is hard to open,
wait one minute to allow the air
pressure to equalize, then see if it
opens more easily.
• Refer to the Leveling and Door
Alignment section.
• It may be necessary to add shims
under the leveling legs or rollers to
complete installation.
• The refrigerator compartment lamp
is LED interior lighting, and service
should be performed by a qualified
technician.
• Set the Air Filter to the MAX setting.
If the odor does not go away within
24 hours, the filter may need to be
replaced. See the Replacing the
Air Filter section for replacement
instructions.
• Make sure that the refrigerator is
not located near a fire source, such
as a fireplace, chimney or candle.
• The appliance should be grounded.
• Press the switch on the back of the
top left hinge cover to the Off (O)
position and then back On ( | ).
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