Care; Troubleshooting And Faq; Troubleshooting - Tivoli Audio ORB Manual Del Usario

A dry cloth is recommended to clean the back and wooden cabinet of your Orb. A lint roller
can be used to clean the fabric on the front. Do not expose to water.
1. The LED is blinking green slowly. Your speaker is having trouble connecting to a network it was
previously set up for. Check to make sure the network is still active. If the network is still active,
try turning off the speaker and turning it back on. If that does not work, perform a factory reset
(hold down the Setup and Party Mode buttons for 3 seconds) and repeat the setup process for the
speaker.
2. The LED is blinking green fast. Your speaker has not been set up for a wireless network and it is in
setup mode. Refer to the setup directions in either the Quick Setup Guide or the Online Manual.
3. The LED is blinking blue. Your speaker is in Bluetooth pairing mode. Refer to the Bluetooth pair-
ing directions in either the Quick Setup Guide or the Online Manual.
4. I can't find my Wireless Network (WiFi) listed in the Tivoli App. Make sure your Wireless Ac-
cess Point or Wireless Router is powered on and connected to the internet. Verify that your WiFi
band is set to the standard 2.4GHz. The ART system does not support 5GHz. Make sure your
device is connected to your Wireless Network. Close the Tivoli Audio App and then re-open the
App. You should be able to see the Wireless Network now.
5. The music sounds unbalanced through my speaker. To check balance, open the Tivoli App,
select Zone and select Speakers. Select the speaker(s) you are using. If you are using only one
speaker, verify that the speaker is set to Stereo. If you are using two speakers, confirm the volume
levels are the same and that they are both set to Stereo or Left/Right if you are listening to them
as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are
set up in pairs (for example, do not have 2 Lefts and 1 Right).
6. I have set up the speakers, but I can't find the Orb listed in the App. Make sure the LED in
the back of the speaker is a solid green color. Power off the unit by holding down the power but-
ton on the back of the unit until the LED turns red, then press the power button again to turn the
speaker on. Restart the App and once the LED on speaker is solid green again, look for the speak-
er again in the "Play New" window. If green LED is flashing, refer to Troubleshooting tip #1 or #2.
7. I'm playing Spotify, but the speaker is coming through my phone. Open the Spotify App.
While playing a song, at the bottom of the App, click where it says "Available Devices". Select
name of the master speaker of your Zone and the sound will switch to the Tivoli system. Refer to
the Spotify Connect guide that accompanies your speaker for more information, as well as your
Orb Quick Setup Guide and Online Manual.

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Troubleshooting and FAQs

Troubleshooting

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