Appendix B Troubleshooting - Avermedia C285 Manual De Usuario

To download the latest firmware for the Capture Box:
Go to www.avermedia.com.
Enter the model no.
The latest firmware file is available on the "AP & Driver" section on the product information page.
Hard Drive Problem
Hard drive not detected
Unknown files are found on my hard
disk after connecting to the Capture
Box
Video Display Problems
"No input signal"
message appears on screen

Appendix B Troubleshooting

(C285) in Product Search field.
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English-65
Actions
Make sure that the storage destination is
properly set up.
Go to Menu  Settings Disk Management
 Storage Destination to set storage
destination.
Make sure the hard drive is connected /
installed and restart the Capture Box.
Make sure the Capture Box has stable
power supply while recording or the
recording mail fail. Failure of recording
may stop the Capture Box from detecting
hard disk.
Format current drive to NTFS file system.
It is likely that the hard drive is not set to NTFS
format. You can check the hard drive and
reformat it by downloading HP USB Disk
Storage Format Tool.
The Capture Box will automatically generate
files that help boost the operation. Files that
have file name extension like
'.avm_chk_tmp',
'.avm_speed_test', '.hd_keepalive'aim
at preserving hard disk speed as well as other
crucial record. Please don't remove them.
Actions
Make sure that all the cables are firmly
connected.
Power off the Capture Box and then make